OnBase is an industry-leading enterprise content services platform that allows your organization to easily configure, deploy and maintain solutions that transform your business regardless of your industry.
Overview
OnBase provides a broad spectrum of repeatable and turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, Hyland's OnBase offers purpose-built integrations and connectors to core industry LOB systems such as Salesforce, Guidewire, Workday and numerous others, seamlessly supporting your critical business content and processes. With proven industry solutions, OnBase provides the capability to quickly and intelligently automate your business processes without costly and lengthy custom development and integration processes, so your team can focus on higher value work faster.
OnBase is a low code platform, enabling IT and business departments to accelerate solution delivery across the enterprise. With best-of-breed features from multichannel capture to workflow automation and RPA, OnBase speeds up processes and reduces costs while securely supporting your organization's entire information lifecycle.
Learn more at Hyland.com/OnBase.
Highlights
- Purpose-built integrations and connectors with core industry LOBs
- Turn-key industry and departmental solutions
- Low-code platform, scalable for a variety of business use cases
Details
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Delivery method
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/36 months |
|---|---|---|
Tier 1 | Up to 50 Standard Users | $333,750.00 |
Tier 2 | 100 Standard Users | $633,750.00 |
Tier 3 | 200 Standard Users | $1,188,750.00 |
Tier 4 | 500 Standard Users | $2,718,750.00 |
Tier 5 | 1000 Standard Users | $5,043,750.00 |
Vendor refund policy
For questions about our refund policy, please contact your Partner or Hyland account representative.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
colton n.
I would not recommend OnBase to anyone
Reviewed on Oct 10, 2024
Review provided by G2
What do you like best about the product?
I like the intentions behind the product, it intends to be a good ECM with inovation propelling them forward. Unfortunately Hyland does not work on improving components of OnBase that would make it a more sought after product. The Web client should have the full capabilities to match what the Unity client or Thick client is capable of. Scanning is almost nonexistent for web and the Unity client does not have great scanning features, users should not be required to be experts in the field of scanning to have the product work for them.
What do you dislike about the product?
The product is worse than our own we are replacing it with, it lacks scanning capabilities and has little to no web client functionality, it requires thick client installs with config file maintenance. The IIS resets force admins to be active after hours to be able to implement any changes when it should be easy for admins to push changes out. creating a user group should not require kicking users out of the system. users should be able to scan multiple document types without needing to change settings for the scanner inputting them. we cant even swap out licenses when we have 9999 workflows licenses for any workview when we only have 25.
What problems is the product solving and how is that benefiting you?
OnBase is creating more problems than they are solving, our admins have to create more 3rd party components to support systems that used to be integrated in our old ECM
Leave a comment0 comments
Government Administration
OnBase Admin and User
Reviewed on Oct 02, 2024
Review provided by G2
What do you like best about the product?
Ease of use and integration and features
What do you dislike about the product?
Upgrades are difficult. Sometimes we cannot justify ROI for some of the modules. Hyland is always innovating and coming out with new modules, however, if OnBase is not your first line of business application, it can be hard to justify spending $20,000 plus $25% for yearly maintenance to use SOME of the features of a new module.
What problems is the product solving and how is that benefiting you?
OnBase allowed us to automate our Accounts Payable process. Invoices are scanned and routed to approvers. When they are approved, they are sent back to Finance for processing to be paid. Staff can verify if an invoice has been approved as well as view an image of the check cut for the invoice if contacted by a vendor and cross reference the invoice with P.O. as well.
Human Resources was able to digitize the employee folders and allow Directors/Managers to view candidates for job postings. They no longer have to call to find out how many or even if applications were received for a posted position. They have also taken advantage of the Document Retention module to allow they to purge documents according to a standard schedule.
Clerks uses OnBase as the keeper of documents and contracts. With ease they can provide specific contracts, legal documents, respond to FOIA requests and produce meeting minutes for Council and Boards.
Community Development stores various documents in OnBase freeing up time and money from retrieving the documents from a storage facility. Like Human Resources, they also take advantage of the Document Retention module to purge document in accordance with an established schedule. OnBase integrates with the Community Development line of business application so that large documents line plan sets, can be displayed when clicking on an item in the line of business application
GIS integrates OnBase with ESRI and Cityworks to display As-Builts and Water and Sewer documents
Human Resources was able to digitize the employee folders and allow Directors/Managers to view candidates for job postings. They no longer have to call to find out how many or even if applications were received for a posted position. They have also taken advantage of the Document Retention module to allow they to purge documents according to a standard schedule.
Clerks uses OnBase as the keeper of documents and contracts. With ease they can provide specific contracts, legal documents, respond to FOIA requests and produce meeting minutes for Council and Boards.
Community Development stores various documents in OnBase freeing up time and money from retrieving the documents from a storage facility. Like Human Resources, they also take advantage of the Document Retention module to purge document in accordance with an established schedule. OnBase integrates with the Community Development line of business application so that large documents line plan sets, can be displayed when clicking on an item in the line of business application
GIS integrates OnBase with ESRI and Cityworks to display As-Builts and Water and Sewer documents
LaQuita F.
Love onbase
Reviewed on Sep 25, 2024
Review provided by G2
What do you like best about the product?
Accessibility and the modernized platform
What do you dislike about the product?
The least thing is I dislike the trouble shooting
What problems is the product solving and how is that benefiting you?
Upgrade
Tina L.
ONBASE AT TIMKEN
Reviewed on Sep 25, 2024
Review provided by G2
What do you like best about the product?
WE USE ONBASE IN SEVERAL AREAS, AP, AR, PLANTS, ENG, MEDICAL, CONTRACTS AND IT WORKS VERY WELL WITH WORKFLOWS AND ASSIGNMENT. VERSIONING IS A KEY FACTOR WITH SOME OF OUR USERS THAT IS VERY LIKED. HISTORY AND AUDITING IS ALSO A EXTREMELY LIKE FEATURE. SAP ARCHIVE LINK IS A GREAT PRODUCT. BAR CODE WORKS WELL IN FOR OUR PLANTS AND INVOICES.
What do you dislike about the product?
NOT AS USER FRIENDLY AS OUR CUSTOMERS WOULD LIKE. SOME USERS ARE TURNED OFF AND CONFUSED ON HOW TO USE ONBASE SO THEY TEND TO DISLIKE IT SO IT'S VERY HARD FOR USERS TO ADAPT TO CHANGE IN WHAT THEIR CURRENT PROCESSES ARE AND HAVE THEM MOVE TO ONBASE. CUSTOMER SUPPORT HAS DEMISHED AND IT'S HARD TO GET SOMEONE TO KNOW HOW COMPLEX IS OUR SYSTEM AT TIMKEN IS. THE DOCUMENTATION (MRJ) SOMETIMES HAS BEEN OUT OF DATE, WHICH CAUSES DELAY IN IMPLEMENATION OR FIXES.
What problems is the product solving and how is that benefiting you?
DOCUMENT STORAGE ON SITE COST SAVINGS, PROCESSING OF ALL INVOICES, STILL HAVE ISSUES WOTH ANYDOC LOOKING FOR A NEW SOLUTION TO FIX ANYDOC ISSUES TO MAKE THIS PROCESS MORE EFFICENT. NOW MAINTAINING ALL MEDICAL RECORDS FOR EASE OF LOCATION. THE THUMBNAIL FOR VIEWING OF ENG DOCUMENTS.
Insurance
Informative presentations and discussions on the future of the Hyland products
Reviewed on Sep 25, 2024
Review provided by G2
What do you like best about the product?
Low code, feature rich clients, always enhancing and preparing with the latest tools and technologies available.
What do you dislike about the product?
Upgrades can be difficult, long engagements/projects.
Upgrading and running into problems that impact business users and need for workarounds until another upgrade can be approved as a project and completed.
Upgrading and running into problems that impact business users and need for workarounds until another upgrade can be approved as a project and completed.
What problems is the product solving and how is that benefiting you?
Appeals & Grievances, Provider Contracting, Sales, Invoice Approval to name a few