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Full-featured but simple search
What do you like best about the product?
Swiftype balances flexibility with simplicity. At one extreme, you can do all sorts of customizations - set up synonyms, rank results by hand, tweak the search algorithm by changing weights, even index content programmatically with their API. At the other extreme, it's very easy to set up a crawler-based engine - set it and forget it, it just works.
What do you dislike about the product?
Most troubleshooting involves emailing a ticket and waiting a day or so for a reply. The responses are detailed and helpful, but it would be nice to have a little faster service. However, my support tickets have all been very technical or on advanced topics; I haven't needed to contact support for anything mission critical.
What problems is the product solving and how is that benefiting you?
Swiftype allows us to search across about 15 different domains. As a university, we have a lot of different vendors and systems, so we can't just consolidate everything on a single website. Swiftype helps all of our audiences - current students, prospective students, alumni, parents, faculty, and the general public - find the content that's relevant to them.
Recommendations to others considering the product:
Take the free trial. It's very easy to set up and show some of the improvements you'll see.
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A fantastic platform that solves a lot of problems!
What do you like best about the product?
Swiftype's indexing allows you to sit back and let it do its work, this is different from the others that require you to keep the index up to date by creating and updating certain records. We have learned a lot about our users from the analytics solution it provides with every package.
What do you dislike about the product?
Obviously, the price. We have been a customer since it started and seen the pricing move away providing great search at a low cost into a solution for the rich start-ups.
What problems is the product solving and how is that benefiting you?
You don't know you have a poor search function until you start to really use it for anything, as an example we are a safety company so every product has the word safety in it somewhere. This ok until you search for safety gloves because it will match everything else before it comes to gloves. Context and intelligence are therefore needed and provided by Swiftype.
Excellent onsite search - out of the box
What do you like best about the product?
Swiftype supports frontend-indexing. No matter the system behind your sites, the Swiftype crawler will find the content and add it to your desired index. This is a huge advantage compared to other enterprise onsite search solution where you need to implement API oder Database connectors.
You can also define the content and the content weight that gets crawled. It is possible to send metadata so that search results can be enriched with data like price and availability.
This is a very good concept for most small/mid size companies like us.
You can also define the content and the content weight that gets crawled. It is possible to send metadata so that search results can be enriched with data like price and availability.
This is a very good concept for most small/mid size companies like us.
What do you dislike about the product?
Because of the frontend indexing new content is not added in realtime. However you are able to manually reindex your sites if you don't want to wait for the regular period to do so. Depending on the plan you have choosen this can be done multiple times or once.
We disliked the fact that pricing raised in the past. But it is still worth the money.
We disliked the fact that pricing raised in the past. But it is still worth the money.
What problems is the product solving and how is that benefiting you?
One onsite search for all our Systems (Content-Managemnt-System, E-commerce Shop, Support-Center, Landingpages, Microsites) with little configuration needed.
Swiftype has changed the way users use our site
What do you like best about the product?
How easy it was to implement! I just installed their Wordpress plugin, added a search box, and all of a sudden it was working. We used the plugin for about two years and then once the tech team had more bandwidth we implemented the site crawler.
What do you dislike about the product?
I was unable to combine multiple Wordpress installations
What problems is the product solving and how is that benefiting you?
Our website has over 600 pages so it could get very difficult for users to find the page they are looking for. With Swiftype we can make sure that the most important pages show up first.
Recommendations to others considering the product:
Go with the Crawler not the wordpress plugin if you have time to implement it.
Great Search Tool for our Help Center
What do you like best about the product?
Easy implementation, customization and good reports.
What do you dislike about the product?
Nothing special, I am very satisfied with the product
What problems is the product solving and how is that benefiting you?
Site search for our Help Center
Great Site Search and Helpful Staff!
What do you like best about the product?
Accurate results, easy to use, feature packed, helpful reporting, clean UI, and very helpful team who's always been their for us. I can't say enough great things about Swiftype.com.
What do you dislike about the product?
i honestly have no complaints. Anything we have needed for our ecommerce site can be accomplished.
What problems is the product solving and how is that benefiting you?
Swiftype powers our websites in terms of site search. We have multiple sites that are all powered by Swiftype. Super easy to use, great UI, and they also have helpful reports to gain insight as to what our customers are searching for.
Recommendations to others considering the product:
Absolutely. Their product is great but their level of support is second to none. I contacted them on a Sunday and had one of the cofounders personally reach out and solve my problem. I can't say enough about this company.
It's easy to implement and customize/improve
What do you like best about the product?
It's easy to customize/adjust the weighting of search of accuracy via admin site and/or adding the custmized meta tag.
What do you dislike about the product?
If we can get support in Japanese, it may be better for us in Japan.
What problems is the product solving and how is that benefiting you?
Before we use swiftype, it was very difficult to add the filter function for user.
Recommendations to others considering the product:
It's very easy to implement for us and provide the filtering function for users.
Really easy to setup
What do you like best about the product?
It's super easy to add domains and content. You can easily preview what searches will return and drag/drop to re-order. It also offers useful wildcard options for blacklisting.
What do you dislike about the product?
We'd like to use the same engine across 4-5 sites but weight the results differently on each. This is possible but it's proven to be very complicated and feels not worth it.
What problems is the product solving and how is that benefiting you?
We have a wealth of great content spread across different platforms, and want to help people find the most relevant content regardless of where they are searching.
SwiftType- An effective search solution for your site
What do you like best about the product?
We love that users can quickly search our site and see results as they type.
What do you dislike about the product?
I think finding the balance between speed and depth is what we're finding to be the most tricky.
What problems is the product solving and how is that benefiting you?
We needed the ability to implement search on our site. Swiftype does that quickly and effectively, making it customizable with API integration.
New to Search
What do you like best about the product?
Being able to easily create search results and my current contact has been really helpful. (Mike Wong)
What do you dislike about the product?
A tough learning curve. Haven't looking for tutorials yet.
What problems is the product solving and how is that benefiting you?
Making sure the right products are showing up based off search.
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