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Lots of Articles! Not always the most direct answers.
What do you like best about the product?
There are a lot of articles about tools and features. They are written well and are easy to understand. Usually link to similar topics, include videos and more.
What do you dislike about the product?
There are multiple tools to do similar things, its hard to find a way to integrate them or set them up. Reaching out to support seems to only redirect to articles or provide the same information.
What problems is the product solving and how is that benefiting you?
Learning how to integrate and set up tools. Trying to self-teach and find workarounds to our company-specific needs.
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Zendesk is great out of the box, but expensive and lack simple customizability
What do you like best about the product?
It is easy to initially setup, basically completely ready out of the box
What do you dislike about the product?
If you want to do anything more complex, or integrate with other applications, zendesk does not work well. It is also ridiculously expensive to get the things you could get in Jira for less than half the price.
What problems is the product solving and how is that benefiting you?
It has allowed us to quickly set up multiple ticketing systems and shared inboxes.
User Friendly
What do you like best about the product?
Zendesk is a user friendly and intuitive Support Ticket Suite. All Support Tickets can be searched, located and filed in a clear and visible manner. Highly Recommended.
What do you dislike about the product?
N/A - There is nothing that I do not like about the user experience.
What problems is the product solving and how is that benefiting you?
Customer Support Tickets for Queries and issue management.
Zendesk is great for providing good customer service
What do you like best about the product?
It is very user friendly and easy to get used to. Simple and efficient, and it helps get the job at hand done.
What do you dislike about the product?
Call quality can be inconsistent and unstable.
What problems is the product solving and how is that benefiting you?
It allows us to answer customer emails and all chats and calls, and provides us with tickets that we can solve once the task has been completed.
Overpriced, support sucks big time, sales team are super sneaky -- avoid Zendesk
What do you like best about the product?
The software itself is good, the company just sucks
What do you dislike about the product?
The support sucks
There's basic features on the roadmap that are completely ignored
Sales team are super sneaky and have straight up lied to us more than once
There's basic features on the roadmap that are completely ignored
Sales team are super sneaky and have straight up lied to us more than once
What problems is the product solving and how is that benefiting you?
Zendesk software is great but the company sucks
Shocking Service & Support - Easily the worst i have had - EVER
What do you like best about the product?
Software is great, the best bet is to find a professional online and pay a little to have them configure it for you, once its up and running it is really and truly awesome.
What do you dislike about the product?
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even the most basic things
Also, you can add users whenever you want, but to downgrade or remove a user you need to give up to 60 days' notice?! (check your MSA)
I submitted a ticket to let them know I was leaving, and my account manager (never heard from them before) was in touch in hours, and when he got on he had no idea that we were leaving or really anything about us.
so to recap
* Poor Service
* Slow Service
* Unorganized
* Most of them don't even know their own product
id say that zendesk has some serious issues internally but looking at the other reviews on here I'm not the only one that is thinking that.
We actually switched to an inferior product because the service was so poor. We are still the same with fewer features because other company actually cares.
sorry Zendesk, for support software, your support sucks.
Also, you can add users whenever you want, but to downgrade or remove a user you need to give up to 60 days' notice?! (check your MSA)
I submitted a ticket to let them know I was leaving, and my account manager (never heard from them before) was in touch in hours, and when he got on he had no idea that we were leaving or really anything about us.
so to recap
* Poor Service
* Slow Service
* Unorganized
* Most of them don't even know their own product
id say that zendesk has some serious issues internally but looking at the other reviews on here I'm not the only one that is thinking that.
We actually switched to an inferior product because the service was so poor. We are still the same with fewer features because other company actually cares.
sorry Zendesk, for support software, your support sucks.
What problems is the product solving and how is that benefiting you?
we were big users of the support suite, we used it for all of our internal staff support as well as our clients and their vendor's support .
Useful but complicated and not very customizable
What do you like best about the product?
Works very good if you are o my trying to set up a basic ticketing system
What do you dislike about the product?
Customer support is very bad, we've never had someone who attends our company for more than a couple of months and we have an important number of licenses with Zendesk.
The platform is complicated and not very customizable.
There are several versions of the product , several chats and you are always lacking a basic feature that in order to have it you need to implement a different solution all over again.
The platform is complicated and not very customizable.
There are several versions of the product , several chats and you are always lacking a basic feature that in order to have it you need to implement a different solution all over again.
What problems is the product solving and how is that benefiting you?
It helps us to organize customer complaint with a ticketing platform.
Engage with your customers in one platform whenever wherever!
What do you like best about the product?
Basic channel integration is there, new products and sub-functions in the pipeline.
What do you dislike about the product?
Broad topics on configurations; sometimes would require tech and coding to achieve end results.
What problems is the product solving and how is that benefiting you?
Channels in silo - achieving a multi-unified stream for all integrations.
Ease of operation for agents when interacting with users.
Ease of operation for agents when interacting with users.
Zendesk is great for a larger business that has lots of support requests
What do you like best about the product?
Zendesk was easy to set up and get started with. The easy of assigning tickets was great as well as being able to brand the chat that integrated directly with our website.
What do you dislike about the product?
The cost was pretty high as well as the training wasn't easy to follow. We ended up getting rid of Zendesk as we just don't have he volume needed to keep it in our company.
What problems is the product solving and how is that benefiting you?
It was solving the problem of keeping all of our support tickets in one place.
Amazing tool
What do you like best about the product?
Its very easy to use and the reports tab are extremely user friendly.
What do you dislike about the product?
The people page pop up is a tad bit counter-production
What problems is the product solving and how is that benefiting you?
Customer Care email and chat services.
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