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Power packed next gen customer solution
What do you like best about the product?
It helps and take a front facing role in the customer issues and improving customer experience. it plugs the gaps that we see in the customer escalations abd helps in taking firward
What do you dislike about the product?
I feel some of the features like Cloud agnostic can be improved but we see ur can interface with other third parties in the entire ecosystem . There is a lot of positives than negatives
What problems is the product solving and how is that benefiting you?
It helped in problem resolution quick and faster experience next level abd ahead of the race. Adds the AI techniques for intelligent analysis and reports out of the sustems
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Market leaders for a Reason
What do you like best about the product?
If it was only for the tech, we would still have an amazing product empowering the ecosystem of buyers and sellers that interact with us. However zendesks commitment to community, being invert quick to adapt to market information and hosting (actually informative) events are what draw me to the whole solution.
What do you dislike about the product?
Not much to say here. Whoever has used it, found value with it has been able to successfully raise tickets and get those developments under way.
What problems is the product solving and how is that benefiting you?
Automations, workflows and task management for my CS team. Makes most of our work task based and trackable.
Zendesk - leaders in CX
What do you like best about the product?
True omnichannel experience with the best agent workspace I have seen in the industry so far.
What do you dislike about the product?
The pricing can be a little high compared to competition. But then you always need to pay a premium for the best.
What problems is the product solving and how is that benefiting you?
Zendesk is helping me make my agents more productive and my customer experience more immersive
Friendly ticket platform for Contact Center in the front line
What do you like best about the product?
The intuative functions for all agents working in the platform together with a fantastic knowledge base. Getting started with the product is very simple.
What do you dislike about the product?
When you need to build more complex triggers as an administrator you are some times not able to continue due to some vital attributes/settings missing
What problems is the product solving and how is that benefiting you?
Due to its intuitive way of working it is very easy for agents to get a grasp about what the case is about.
Zendesk Help company Change
What do you like best about the product?
Can help me handling customer support operation easily with minimun cost. Get data analysis easily.
What do you dislike about the product?
Sometime it cannot read what I need. Minimun selection go to my question
What problems is the product solving and how is that benefiting you?
I am still new to zendesk support and still not yet receive any problem on it. In terms of benefit, it can minimize cost in some supporting department.
Smooth and streamlined email process usage
What do you like best about the product?
It has everything I need, including the translate option with the recent update! The macro is also useful; everything you need to respond to the customer is already available per ticket.
What do you dislike about the product?
I don't like that some tickets cant be merged to others.
What problems is the product solving and how is that benefiting you?
It helps in ticket management for me. I can easily see which tickets needs tobe responded and which do not. I enjoyed using Zendesk more than the other software we used before.
Great for streamlining operations
What do you like best about the product?
Great with streamlining our business communications and agent productivity and reporting.
What do you dislike about the product?
Generating reports still needs tobe more user friendly
What problems is the product solving and how is that benefiting you?
Communication with all users
Zendesk helps efficient
What do you like best about the product?
I like that it puts all of the customers interactions into the one place and offers apps within Zendesk to assist with work flow
What do you dislike about the product?
I dislike that internal notes within a ticket cannot be edited
What problems is the product solving and how is that benefiting you?
Zendesk allows the team to use apps which have been very beneficial for productivity and work flow
Powerful Tools
What do you like best about the product?
The greatest strength is the ability to customise, behaviours, automations, views, knowledge centres.
What do you dislike about the product?
Suspended ticket tools, limits on the number of ticket views.
Being able to silo brand settings without having an entire stand alone instance.
Being able to silo brand settings without having an entire stand alone instance.
What problems is the product solving and how is that benefiting you?
Knowledge centres, internal and external.
Providing knowledge and tools for internal staff and our clients to self serve or contact us for assistance.
Providing knowledge and tools for internal staff and our clients to self serve or contact us for assistance.
Seamless customer interaction
What do you like best about the product?
The seamless intergration between email, web forms, social media and the ability to have multiple brands under the one platform. Easy to use interface and the training modules are helpful.
What do you dislike about the product?
Sometimes tickets can be suspended incorrectly by the spam filter but it is often rectified quickly, just need to monitor what has been suspended and what hasn't.
What problems is the product solving and how is that benefiting you?
Zendesk has connected our multiple brands under the one platform which makes it easy to contact customers on multiple platforms and different channels which can be split.
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