Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Experience and journey with zendesk
What do you like best about the product?
key advantage of Zendesk is its ability to integrate with a wide range of third-party tools and applications.
By integrating Zendesk with other systems, businesses can streamline workflows, automate processes, and improve efficiency. For example, integrating Zendesk with a CRM system can help agents access customer information and history in real-time, while integrating with a marketing automation platform can help businesses send targeted messages and promotions to customers based on their behavior and preferences.
By integrating Zendesk with other systems, businesses can streamline workflows, automate processes, and improve efficiency. For example, integrating Zendesk with a CRM system can help agents access customer information and history in real-time, while integrating with a marketing automation platform can help businesses send targeted messages and promotions to customers based on their behavior and preferences.
What do you dislike about the product?
t makes it all so hard. Getting reports is freaking difficult, and often it doesn't even show accurate reliable data.
You can't integrate it with Slack directly (which it should now) to get notifications of important stuff. Even if I use Zapier, I can't get information in Slack of internal comments in Zendesk.
You can't integrate it with Slack directly (which it should now) to get notifications of important stuff. Even if I use Zapier, I can't get information in Slack of internal comments in Zendesk.
What problems is the product solving and how is that benefiting you?
It provides a centralized platform that allows businesses to track and resolve customer inquiries, issues, and complaints efficiently. Some of the critical problems that Zendesk Integration aims to solve include
Streamlining customer support: With Zendesk Integration, businesses can consolidate customer support requests from various channels into a single platform, making it easier for agents to manage and respond promptly.
Improving response time: Zendesk Integration helps businesses respond to customer inquiries quickly and efficiently, reducing response time and enhancing customer satisfaction.
Streamlining customer support: With Zendesk Integration, businesses can consolidate customer support requests from various channels into a single platform, making it easier for agents to manage and respond promptly.
Improving response time: Zendesk Integration helps businesses respond to customer inquiries quickly and efficiently, reducing response time and enhancing customer satisfaction.
- Leave a Comment |
- Mark review as helpful
You get what you pay for, but sometimes it's more than you need.
What do you like best about the product?
The user interface is very polished, clean, and intuitive. Best in class. Easy to learn for end users. Plenty of documentation and support.Quick and responsive functioning. In general it was the most polished and mature help desk system.
What do you dislike about the product?
For us, the lack of an integrated asset management system and integration with Google Admon and Jamf Pro at an extra expense was beyond our budgetary restraints.
What problems is the product solving and how is that benefiting you?
It was excellent to use for a ticketing system, with very well-integrated search functionality and easy-to-use and professional-looking knowledge base section that was easy to add on to.
Zendesk provides a comprehensive way to communicate with customers.
What do you like best about the product?
I like that it allows us to facilitate an easy communication channel with our customers, but it also integrates with other communication channels.
What do you dislike about the product?
The interface is not very pleasant to look at. It seems somewhat outdated and not intuitive. Reporting also has the same issue.
What problems is the product solving and how is that benefiting you?
It is another channel of communication with our customers, specifically those that prefer not to interact telephonically.
Best software to use
What do you like best about the product?
Zen desk suite has quicker response times, better analytics and over all better customer service
What do you dislike about the product?
It needs to improve in few areas and needs to be more interactive
What problems is the product solving and how is that benefiting you?
It's useful for conversation about customer enquires
Good software, crap service
What do you like best about the product?
The software works well, is fully featured and meets all of our needs.
What do you dislike about the product?
If you need any customer service they try to blame everything on the user and seem incapable of taking suggestions for how to improve.
What problems is the product solving and how is that benefiting you?
Allows us to share client communications with multiple staff and teams.
Not a complete tool but its what we have in the market
What do you like best about the product?
The basic tools are perfect for Support/CS workspaces that don't need a high level of complexity.
Zendesk Guide is fire tho.
Zendesk Guide is fire tho.
What do you dislike about the product?
Every time you want to customize something Zendesk won't let you.
You want to insert HTML through a macro? Nope
You want to insert a HTML through a markdown in a Macro? No
You want to send manually customer surveys to guarantee that the client answers at the same time he sees the final answer? Nope
The examples i gave above are the last issues I had while trying to implement change in our support workflow, but this applies to every other tool. Your development culture is based on not letting your customer customize tools to their own needs.
And the thing is there is no real competitor, only micro services between each country.
You want to insert HTML through a macro? Nope
You want to insert a HTML through a markdown in a Macro? No
You want to send manually customer surveys to guarantee that the client answers at the same time he sees the final answer? Nope
The examples i gave above are the last issues I had while trying to implement change in our support workflow, but this applies to every other tool. Your development culture is based on not letting your customer customize tools to their own needs.
And the thing is there is no real competitor, only micro services between each country.
What problems is the product solving and how is that benefiting you?
Customization is impossible
Zendesk Review
What do you like best about the product?
Systematic Approach to the ticketing solution.
What do you dislike about the product?
Light Agents currently don't have tagging option.
What problems is the product solving and how is that benefiting you?
Proper management of queries category wise and detailed reports.
My Personal Experience with a Customer Service Game-Changer
What do you like best about the product?
I recently had the opportunity to use Zendesk as a customer service solution for a business I was working with, and I was thoroughly impressed with the platform. From its user-friendly interface to its robust features, Zendesk made it easy for us to provide top-notch customer service.
One of the standout features of Zendesk was its ticket management system. We were able to efficiently handle and track customer inquiries, which helped us respond to customers quickly and effectively. Additionally, the knowledge base and community forum were incredibly helpful in providing customers with the information they needed, reducing the volume of support inquiries we received.
One of the standout features of Zendesk was its ticket management system. We were able to efficiently handle and track customer inquiries, which helped us respond to customers quickly and effectively. Additionally, the knowledge base and community forum were incredibly helpful in providing customers with the information they needed, reducing the volume of support inquiries we received.
What do you dislike about the product?
Now, let's move on to the areas where I felt Zendesk could be improved. One issue I encountered was with the platform's reporting and analytics features. While they were robust and provided valuable insights, I found the interface to be a bit confusing and difficult to navigate. Additionally, I experienced some technical difficulties with the platform, which required assistance from Zendesk's support team to resolve.
In conclusion, while my experience with Zendesk was generally positive, there were a few areas where I felt the platform could be improved. However, the comprehensive features and user-friendly interface of the platform make it a strong choice for businesses looking to streamline their customer support operations and provide exceptional customer service.
In conclusion, while my experience with Zendesk was generally positive, there were a few areas where I felt the platform could be improved. However, the comprehensive features and user-friendly interface of the platform make it a strong choice for businesses looking to streamline their customer support operations and provide exceptional customer service.
What problems is the product solving and how is that benefiting you?
The platform also helps businesses provide a seamless support experience by allowing integration with other tools and platforms, including popular social media networks and email providers. This helps businesses respond to customers in real-time and provide a more comprehensive support experience
Zendesk Support Suite is a straightforward and easy to use tool for customer support.
What do you like best about the product?
Ease of use, layout, custom statuses for tickets, and integrations. Zendesk has been very straightforward and I've been consistently able to get team members up and running within a day.
What do you dislike about the product?
I think it would be beneficial to do an overhaul of Zendesk Explore specifically for reporting, because that is the only part that I find not to be the most straightforward (creating custom reports outside of what is already there).
What problems is the product solving and how is that benefiting you?
Zendesk support suite gives our team a single space where we can all work on our tickets without having our personal inboxes spammed or having to guess and check who is working on what email. It also lets us have and easily update out help center.
Excellent Help Desk Software
What do you like best about the product?
It allows you to use triggers, so you can automate a significant amount of tasks and repetitive work by relying on Zendesks flexible trigger options
What do you dislike about the product?
Their customer support is not good i hope they work on it no one replies to your queries
What problems is the product solving and how is that benefiting you?
So we use this for our complaint management system and we've setup chatbots to help our customers resolve their queries.
showing 441 - 450