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Zendesk - Beginner User
What do you like best about the product?
The initial set-up is very quick and easy. You can go "live" in a matter of minutes.
What do you dislike about the product?
At the moment, we do not have the people support to fully engage in Zendesk Support. It will be a transition period that leads little value ad in the meantime. Also, considering the function of Zendesk Support, I have found that self-help through their own site is not as easy as it probably should be. I've had to search longer than expected to find answers.
What problems is the product solving and how is that benefiting you?
Using Support alongside Zendesk guide we have been able to track our users, and have our clients help themselves work through common issues.
Recommendations to others considering the product:
Zendesk Support is perfect for an e-commerce business. In the manufacturing world, we have found some of Zendesk's other services to be more beneficial Still being in the implementation phase, we hope this will be a value-add to the business.
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Great ticketing product
What do you like best about the product?
It is very easy to use and it allows me to respond to a client in a reasonable amount of time due to the color coding tickets. It is also fool-proof in not allowing me to solve a ticket without properly bucketing it.
What do you dislike about the product?
The views are not working properly - it is showing me tickets that are not in my region or tagged to me.
What problems is the product solving and how is that benefiting you?
We are able to provide support to our clients in a timely fashion, and we can include screenshots or documents as added support.
Best help desk software
What do you like best about the product?
So easy to implement. Love the email to ticket end users have no problem using
What do you dislike about the product?
Need to have exchange access server. Otherwise. It’s pretty easy. I know there is a much larger use I don’t use. Chat bots auto answers. And they cost a lot.
What problems is the product solving and how is that benefiting you?
All my help desk and controlling tickets.
Best help desk solution
What do you like best about the product?
Good integration options, including social media.
What do you dislike about the product?
Potentially high price tag, begins at $5 per user per month.
What problems is the product solving and how is that benefiting you?
A good tool to provide customer support
Zendesk Support is amazing product and I really love to use it to create Helpdesk tickets
What do you like best about the product?
The Best thing is that I can just email to an email address and write down my problem and a ticket gets created. I don't have to login into a another system and then again set buttons and create a ticket and fill out additional forms. This saves a lot of time and certainly helps the organization to keep a knowledge base for future employees to understand why certain changes were made.
What do you dislike about the product?
I think Zendesk support lacks social integration and I would love it to be integrated with Slack, Skpe and other communication platform so that I can create tickets and monitor them on the fly. The level of customization available for the organization on the help desk level is also minimum. If there are enhanced level of customization available so that the organization can completely remove white labeling then it would let organization serve end customers
What problems is the product solving and how is that benefiting you?
It saves a lot of time to create and maintain the ticket log. The creation of tickets and storing all this information creates a knowledge base so that users can refer back and see how the problems were tackled. I think Zendesk have apporached the problem as a software development problem and creating tickets is similar to JIRA where we write user stories and try to understand the time required and also monitor the sprint.
Recommendations to others considering the product:
I would recommend this product as I really like where Zendesk is heading and I feel that Zendesk will become the norm as Google has become for search.
Very user friendly and appealing interface. Has alot of features intelligently
What do you like best about the product?
That i can save any message as a preform response to save me time
What do you dislike about the product?
The character limit can be a bit irritating but nothing that cant be overcome
What problems is the product solving and how is that benefiting you?
I can solve any technical issue in real time
Recommendations to others considering the product:
You made a great choice and utilize all its functions
Great Support Team
What do you like best about the product?
The application is easy to use and their support responses in a very timely manner
What do you dislike about the product?
Reporting could definitely be made easier than what it is now
What problems is the product solving and how is that benefiting you?
Tracking support cases, internal cases and QA
Great helpdesk platform
What do you like best about the product?
Zendesk makes the hepdesk process easy to implement and manage, and can be used from small business to large companies.
What do you dislike about the product?
I would like to see different dashboards to see ticketing information and also a private place for techs to store procedures
What problems is the product solving and how is that benefiting you?
Tickets prioritizations
Recommendations to others considering the product:
Hive it a try
Simple and best
What do you like best about the product?
Whole product is excellent. It increases the productivity and helps for best support
What do you dislike about the product?
All of it's features and functions. It's simple to use.
What problems is the product solving and how is that benefiting you?
IT support
excellent software to help support our company
What do you like best about the product?
zendesk made service tickets for our application come in a timely fashion
What do you dislike about the product?
No ability to allow clients to close tickets
What problems is the product solving and how is that benefiting you?
Troubleshooting issues with our products
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