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Pretty good
What do you like best about the product?
It has a really clean interface. Very easy to navigate the UI and it's nice that it is customizable for our business.
What do you dislike about the product?
I really dislike the "light agent" role. It seems to be nearly useless in most cases. I also do not like that there are no parent-child ticket relationships.
What problems is the product solving and how is that benefiting you?
We're solving task management with Zendesk. It's been really helpful and eye-opening to see what was not working in our previous system.
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You should be using this
What do you like best about the product?
Watchig the activity on the page and being able to engage potential customers
What do you dislike about the product?
There's nothing that I've discovered that I dislike.
What problems is the product solving and how is that benefiting you?
Our customers who don't have the time to make a phone call can get answers to their problems
Zendex is a userfriendly simple to use customer support software platform
What do you like best about the product?
Zendesk is easy to set up and configure, to customise and to configure on an ongoing basis as changes are needed. The macros and other functions enable easy and quick replies to customer queries and the tagging system allows for queries to be tagged for reporting metrics.
What do you dislike about the product?
I found that it occasionally appeared to 'time out' - not often but often enough to make it worth mentioning here. It would be handy to have a warning pop up when people attempted to reply to a no-reply address too. This is not so much the software fault but unfortunately, not all staff were smart enough to prevent this mistake themselves.
The search could do with some finetuning, otherwise no real complaints thanks.
The search could do with some finetuning, otherwise no real complaints thanks.
What problems is the product solving and how is that benefiting you?
Enhanced customer support, faster turn around for Customer Service and increased one-touch ticket solving. It's been handy for benchmarking us against other companies in terms of our turn around times and to encourage a bit of competition between team members to cut their turn around time down while still producing quality emails.
Recommendations to others considering the product:
A great product but I would recommend starting with a list of what you need from software, then what you would like then a nice to have list. See how many ticks this software gets. Compare it to at least two pieces of other software of the same nature before making your final decision. This is what I recommend for any piece of software. Also, check out their own forms of customer support, and social media sites to see what other customers have had to say about the software.
ZenDesk support is initiative yet robust
What do you like best about the product?
My favorite aspects of ZenDesk support are the intuitive interface and email support. From the support desk side it makes our job a lot easier by being simple to use. It makes the client side easier by the ability to email responses in instead of logging in to an entire application.
What do you dislike about the product?
I’ve used ZenDesk for 4 years now and I honestly can’t think of anything about it dislike.
What problems is the product solving and how is that benefiting you?
Internal communication across support team and external communication with clients to solve issues.
Excellent Support Tool
What do you like best about the product?
Easy to use
Integration with multiple tools
Excellent scaling benefits
Easy tracking of issues
Integration with multiple tools
Excellent scaling benefits
Easy tracking of issues
What do you dislike about the product?
Unable to link users to multiple organizations
Enhanced features are very expensive
Enhanced features are very expensive
What problems is the product solving and how is that benefiting you?
We use zendesk for providing support to our customers. We have been using it for 4 years now and it meets our customer service needs.
Very useful CRM
What do you like best about the product?
Zendesk has completely simplified the way we deal with customers in one platform. All of our customer service, support, and chat are not organized and the reporting system is helpful in figuring out how well we're doing.
What do you dislike about the product?
The platform is easy to use, but I wish it was customizable so I could reorganize the platform in a different way.
What problems is the product solving and how is that benefiting you?
We needed one platform to manage all customer relations, and it's a great platform to keep track of all customers. The platform is easy to integrate with other applications, and we can share all updates with the team within the platform.
Recommendations to others considering the product:
Zendesk is easier to setup and use than other CRM systems, however it is not as customizable as others.
Zendesk for Ticket tracking
What do you like best about the product?
I love that it makes ticket tracking is easy.
What do you dislike about the product?
The reporting feature needs some work, from time to time it is incorrect.
What problems is the product solving and how is that benefiting you?
This helps with making sure tickets transition smoothly between members and our support team.
Recommendations to others considering the product:
Better responsiveness to support emails.
zendesk support
What do you like best about the product?
It is easy to navigate and easy to use.
What do you dislike about the product?
It seems a little outdated and I wish it was a little more visually appealing.
What problems is the product solving and how is that benefiting you?
We are solving computer issues, program issues, etc.
Easy to use and really helps to control your tickets
What do you like best about the product?
I liked that I can answer by email and the system gets updated
What do you dislike about the product?
It was a little tricky to understand the user groups
What problems is the product solving and how is that benefiting you?
Receiving support tickets directly from the client. We now can followup the issues.
Good in website chat tool
What do you like best about the product?
Zendesk is great because of a few factors. 1- the basic version is free. So you can have a chat on your website without paying ridiculous amounts. 2- once you do pay you get a good amount of options and can have multiple users
What do you dislike about the product?
No mobile, the upgrade tiers are a little misleading. support is relatively lacking in their knowledge of the product.
What problems is the product solving and how is that benefiting you?
Converting leads from website to sales.
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