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ZenDesk Helps!
What do you like best about the product?
It is well suited when you are working at an organization that has sites across America. It helps because our HQ houses the main data technology people and so when we have requests it can streamline the way we get our requests answered
What do you dislike about the product?
The emails with replies can be hard to understand
What problems is the product solving and how is that benefiting you?
We use ZenDesk reporting to run analytics about types of requests and issues we are getting from clients.
Recommendations to others considering the product:
Would definitely recommend for ease of use
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Customer support tool!
What do you like best about the product?
I do like how easy the website is to use.
What do you dislike about the product?
I do not like the support from their team. They always answer by email and it's super hard to reach them by phone. Also, the app crashes quite often. The title of the ticket leads so when clients reply to an old ticket it links everything together and it can be confusing.
What problems is the product solving and how is that benefiting you?
Having a support platform for our whole team which is spread across Canada.
Recommendations to others considering the product:
It is fairly easy to use. I would say use macros as much as possible this will save you time and headaches.
Zendesk Support is a great portal for suppor tickets
What do you like best about the product?
I love how you can customize it fit your business needs! It can be integrated to plenty of third party tools so that it does whatever you need it to do!
What do you dislike about the product?
It can get a bit slow at times! Also, Zendesk does go down quite a bt, but they do tend to resolve it pretty fast!
What problems is the product solving and how is that benefiting you?
We can solve support problems with Zendesk. Our customers can submit their issues and we can help them through there. We can get a lot of info with Zendesk and keeps it really organized.
very good tool
What do you like best about the product?
GUI is very attractive and very easy to understand
What do you dislike about the product?
I do not dislike any thing until now
What problems is the product solving and how is that benefiting you?
Daily tickets and problems
Recommendations to others considering the product:
Very good and I highly recommend to others
Zendesk is a little congested
What do you like best about the product?
I like to be able to search customer threads by email and names
What do you dislike about the product?
The way it populates results is a little congested
What problems is the product solving and how is that benefiting you?
Customer service questions and requests
Recommendations to others considering the product:
It allows keeps a log of customers voicemails that are embedded as audio files, which I really appreciate.
One of the best user friendly interface
What do you like best about the product?
Zendesk is on the best user interface I have seen. It gives to access to multitask and saves time.
What do you dislike about the product?
Its appearance. Looks could be improved a bit.
What problems is the product solving and how is that benefiting you?
Customer tech-chat support.
Excellent service desk ticketing system
What do you like best about the product?
The clean user interface is extremely important for a high traffic tool like this. I can knock out tickets left and right quickly, which is important when you have a large number of tickets coming in!
What do you dislike about the product?
More applet support, or a better suite of built in applets would be good. We need things like more functional calendars for scheduling tasks, and a cleaner way to tie into other services like system monitoring tools.
What problems is the product solving and how is that benefiting you?
We use Zendesk daily with our team of 40 or so engineers, managing ticket flows and task teams. It is a great tool that has allowed us to more quickly and efficiently assist our end customers.
Recommendations to others considering the product:
I would highly consider Zendesk for end customer and partner support.
An easy to implement help center
What do you like best about the product?
Have checked a lot of help center options and so far Zendesk comes closest to an ideal solution. It takes some time to overview all your help support material to divide them into categories and sections, but from that point on, Zendesk feels pretty intuitive. Creating new articles is easy, formatting is intuitive and publishing is instant, Overall, a great solution so far.
What do you dislike about the product?
By default, there's no lightbox support for images. Zendesk is pretty popular, so it's not difficult to find a a third-party implementation for that.
What problems is the product solving and how is that benefiting you?
We're expanding our help center and wanted to find a flexible solution that would let us roll out new articles and organize the existing ones instantly. Zendesk fits these requirements.
Recommendations to others considering the product:
This is probably one of the easiest and coolest help center solutions to implement.
Very well rounded support application.
What do you like best about the product?
Zendesk feels like it can just do about anything. Issue tracking is well thought out, and you can handle an issue from creation to resolution entirely from Zendesk.
What do you dislike about the product?
Lack of a desktop application especially in a system where alerts can be mission critical.
What problems is the product solving and how is that benefiting you?
We use Zendesk for ticketing incoming bug reports, and support emails. It offers an all in one solution for various teams to communicate with our users.
Recommendations to others considering the product:
Be prepared to have a lot of tools at your fingertips. Setup can be quite hearty so be ready to have the teams that will use Zendesk ready to configure their tools for use. Additionally expect your IT to be involved in the setup for things such as allowing Zendesk to send emails on your behalf.
Fast and efficient
What do you like best about the product?
They replied very quickly and were able to solve all problems very fast
What problems is the product solving and how is that benefiting you?
I needed a walkthrough on how to best utilize the tools
Recommendations to others considering the product:
Make sure to use all your tools and resources to use it best
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