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ZD review
What do you like best about the product?
The one i view the best would be for the auto pop up when you receive a call, it makes things easier as you don't need to create a ticket manually.
What do you dislike about the product?
Sometimes, only 4 tickets can be viewed at once and once you exceed 4 it becomes a drop down and makes searching for tickets quite troublesome.
What problems is the product solving and how is that benefiting you?
Social media concerns can be located quite easily
Recommendations to others considering the product:
N/A
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A great way to track e-mails
What do you like best about the product?
I like how you can create tags and track reporting on those tags. Everything is documented in one place!
What do you dislike about the product?
I still don't know everything you can do with Zendesk because there are so many different tabs you can dive into to find more details.
What problems is the product solving and how is that benefiting you?
We are answering client requests and communicating internally with it. The benefits with Zendesk is everything it tracked in one place and the history of conversations are kept for a very long time.
Support Experience
What do you like best about the product?
Easy to use it,
My team is liking it.
Able to track previous tickets and create Knowledge base
My team is liking it.
Able to track previous tickets and create Knowledge base
What do you dislike about the product?
slow saving up new tickets, Service License Agreement SLA are in place
What problems is the product solving and how is that benefiting you?
Able to track agent
Zendesk Support
What do you like best about the product?
Web based so I can use from any pc and no longer need a software or application to install in order to use this system.
What do you dislike about the product?
It’s sometimes slow to load but it works great.
What problems is the product solving and how is that benefiting you?
IT tech support issues. It has a very nice interface and managing it seems easy.
Best Integration for Support Desks
What do you like best about the product?
I love this software and service. Software as a service if you will (SaaS). The integration found within Zendesk is comparable to it's competitors. Offering open source solutions, community support and so much great knowledge on how to integrate your current setup with this solution.
What do you dislike about the product?
As always there is a fee for organizations and companies to use the service, however this ensures the platform stays ad and distraction free.
What problems is the product solving and how is that benefiting you?
It handles all of our live website interactions, help desk tickets and integrates with all of the other services we provide our clients.
Zendesk makes emailing Customers Easier!
What do you like best about the product?
I love the ease of connecting with customers and making them feel that they are a part of the interaction when it comes to Team Support decisions.
What do you dislike about the product?
Zen Desk took a while to learn how to use.
What problems is the product solving and how is that benefiting you?
Accessing the reports were confusing
The best helpdesk tool used
What do you like best about the product?
How we can list tickets per organizations
What do you dislike about the product?
The way we cannot unsend the replies or edit the ticket response
What problems is the product solving and how is that benefiting you?
Well, with the provided platform I feel the customers and the company has an insight to the responses and can view the tickets from a common place. The dashboard itself it self explanatory and helpful.
My experience with Zendesk has been great!
What do you like best about the product?
Zendesk is an easy system to use and helps us communicate with all of our district's end users.
What do you dislike about the product?
Nothing! This system is great and even allows us to upload our tutorial documentation making it easy to share step by step tasks.
What problems is the product solving and how is that benefiting you?
We are making it easier to have a central hub for us to manage our issues.
Excellent Support System
What do you like best about the product?
Zendesk has definitely stepped their game up this past year. Their platform runs so smoothly and isn’t bloated like many other systems.
What do you dislike about the product?
Pricing is a little high for medium / larger organizations, but definitely worth it.
What problems is the product solving and how is that benefiting you?
It allows my company to provide fast, and engaging support across many different support channels.
Not a fan
What do you like best about the product?
I suppose its a basic ticketing system, so it does what it needs to
What do you dislike about the product?
It is unappealing to the eye their deaign needs to be more up to date. It's also just a pain to use, not user friendly at all
What problems is the product solving and how is that benefiting you?
Internal ticketing and customer communication
Recommendations to others considering the product:
Revamp, make it more up to date visually and more user friendly
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