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Easy for small teams
What do you like best about the product?
Custom views, easy to understand states (New/Open/Pending/Solved/Closed)
What do you dislike about the product?
Barrage of emails, heavy user interface.
What problems is the product solving and how is that benefiting you?
Helps keep customers happy, which leads to additional purchases
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It’s a good app!
What do you like best about the product?
I like the ability to see all tickets in one place and split by type
What do you dislike about the product?
I don’t like that filters don’t always work correctly
What problems is the product solving and how is that benefiting you?
Supporting tickets for various departments
User Review of Zendesk
What do you like best about the product?
I like Zendesk because it simple to use but robust in design.
What do you dislike about the product?
Didn't find too many features that I did not like.
What problems is the product solving and how is that benefiting you?
I've used Zendesk as a customer. As a help desk specialist and as a business owner. I like the way it's organized.
It's ok
What do you like best about the product?
Used Zendesk many times. It is slow and prone to issues. The servers went down several times. Support is not great. Otherwise it's a decent platform.
What do you dislike about the product?
The speed and complexity.. the web based application is sluggish and difficult to navigate.
What problems is the product solving and how is that benefiting you?
Customer service and tracking.
The best and user-friendly ticketing system
What do you like best about the product?
Things I like about Zendesk:
1) Very easy to set up. Also their support is more than willing to teach you best practices
2) Has mobile application. I can track tickets on the go
3) Ticket filtering and views
Zendesk also is very user friendly and easy to learn which I like the best!
1) Very easy to set up. Also their support is more than willing to teach you best practices
2) Has mobile application. I can track tickets on the go
3) Ticket filtering and views
Zendesk also is very user friendly and easy to learn which I like the best!
What do you dislike about the product?
1. Mobile application needs a lot of improvement.
2. No option to allocate ticket to multiple light agents
2. No option to allocate ticket to multiple light agents
What problems is the product solving and how is that benefiting you?
Customer service ticketing and internal business process progress updates
Recommendations to others considering the product:
Zendesk is worth the price and very easy to install
Great program! Love the layout and ease of use
What do you like best about the product?
Visually appealing, easy to manuever. Great for assigning tickets to users
What do you dislike about the product?
search results can be tricky - have to type exact the right tag to get the result
What problems is the product solving and how is that benefiting you?
using to assign tickets to agents for issue resolution
Recommendations to others considering the product:
Love it!
nice intergrative
What do you like best about the product?
clean and simple as I didn't[t have a lot to say just the basics
What do you dislike about the product?
no effort to time space of chat but trying to figure out user groups to isolate concerns
What problems is the product solving and how is that benefiting you?
not using yet just sampling
Recommendations to others considering the product:
like the interface
not bad
What do you like best about the product?
it is accessible from cloud so even a smartphone could work
What do you dislike about the product?
Even though Zendesk is pretty user friendly it lacs macros
What problems is the product solving and how is that benefiting you?
Customer support without the need to support the ticketing system itself
Sleek, user-friendly support system
What do you like best about the product?
It’s so user-friendly & easy to undo/redo
What do you dislike about the product?
Sometimes it’s hard to sort the tickets easily. It just takes time to figure out
What problems is the product solving and how is that benefiting you?
We are connecting with customers over Zendesk support
Better than the one I used before
What do you like best about the product?
I like that it’s all internet based and not client based like Heat
What do you dislike about the product?
should have the capability to interface with Jira
What problems is the product solving and how is that benefiting you?
I utilize it for change control
Recommendations to others considering the product:
It’s a decent software although I’ve heard sales force is better
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