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Makes CRM a zen experience
What do you like best about the product?
Easy to use, clear layout, and accurate.
What do you dislike about the product?
There is nothing I disliked about it. Its a great product.
What problems is the product solving and how is that benefiting you?
Easy to see all your support messages in one inbox
Recommendations to others considering the product:
Try it! You'll be happy!
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Zendesk. A Good Customer Support Platform
What do you like best about the product?
Zendesk is easy to navigate, easy to edit and add macros, and can be as simple or as complicated as you want it to be. I love the edibility of the overall platform to meet needs and changes as they come. After trying a few other platforms, it still out-performs the others, in my experience.
What do you dislike about the product?
I do wish the data was a bit more manageable or editable. It's not bad, it's just not the best it could be or malleable to our needs.
What problems is the product solving and how is that benefiting you?
We use Zendesk on a day-to-day basis for a majority of our customer interactions. From first-time contact to continued conversations, it's easy to trace. It's even nice to share and have teamwork and support with each interaction.
Recommendations to others considering the product:
Feel free to give others a try, but at the end of the day, Zendesk just seems to be the best base for support.
Just what we need!
What do you like best about the product?
I love seamless functionality of the phone apps and the browser login - the interfaces are intuitive and easy to use on the go! The graphs and analytics are also great - helps us keep a pulse on how we're doing as a team. The pricing is very reasonable and can grow with the company.
What do you dislike about the product?
The tickets allow for adding internal notes--which is great--but it is a really bad day (yeah, it has happened) when you mean to mark the note as internal but forget and send the information meant for a co-worker to the customer. I don't like how easy it is to make this mistake, especially when juggling multiple tickets.
What problems is the product solving and how is that benefiting you?
We help customer with all general questions and emergency requests. It is greatly helpful that Zendesk Support integrates with the CRM we use, as well as the Jira integration, so our support team can see customer and development ticket information along side the request.
Recommendations to others considering the product:
Great suite of features at a great price!
Efficient management of support tickets
What do you like best about the product?
Not confusing method of keeping cases organized. Play mode to support others in the department and go through all open tickets is great.
What do you dislike about the product?
A lot of bells and whistles. I see how some people an companies would use them, I myself don't use them and find them unnecessary.
The ability to find my solved tickets and go back to get them if necessary.
The ability to find my solved tickets and go back to get them if necessary.
What problems is the product solving and how is that benefiting you?
Constantly taking care of customer support issues as well as collecting feedback from those users. Great way to know who I am needing to respond too first.
Recommendations to others considering the product:
Great to use for high traffic volume of customer support inquiries.
A Complete Helpdesk Solution
What do you like best about the product?
ZenDesk offers a tremendous list of features all of them prepared to offer the best solution to manage and improve your support area. The effort they put on it is almost palpable.
What do you dislike about the product?
At the same time ZenDesk has a lot of great features, it's almost impossible to perfect knowing how to use them all, so you need to make an effort reading and really evaluate which ones your company needs. However ZenDesk supports is always there to help to decide.
What problems is the product solving and how is that benefiting you?
Old helpdesk solutions were based on receive and send emails through an specific tool, that was all. ZenDesk offers a comprehensive environment where the client feels can find everything they want. Follow cases and offering information related to similar issues are easy to create.
Recommendations to others considering the product:
As an administrator get the corresponding and full training before make some changes. As a user, enjoy how easy is to use this tool and bring proper solutions to your clients.
Zen Desk Review
What do you like best about the product?
The ability to use both applications on the website and on an app.
What do you dislike about the product?
Once a reservation is placed, it is placed as pending and on hold vs. the client just purchasing the item and being done with the transaction. Hold requests remain in the queue for a while.
What problems is the product solving and how is that benefiting you?
With ZenDesk our company uses to to allow customers to purchase items with a single click on the website. It allows for items to be reserved for a short period of time before purchasing. The benefits of this is that guests are able to hold popular items to try on before purchasing.
Easy to use helpdesk software
What do you like best about the product?
Zendesk brings all your support activities into one place, and has an easy-to-use interface that allows you to quickly prioritise the things you need to action most
What do you dislike about the product?
If anything, some simpler and more accessible reporting metrics would be useful - I've no doubt these are available in higher paid tiers, but bundled with other features we don't need
What problems is the product solving and how is that benefiting you?
Mainly the need to have support communications smartly piped to the people responding to them, with measurable data and rules so tickets don't sit and stagnate
Premium Helpdesk Ticket Management
What do you like best about the product?
I appreciate the number of integration options and the great workflow processes.
What do you dislike about the product?
Zendesk can be pricey compared to other options.
What problems is the product solving and how is that benefiting you?
Zendesk is good for improving helpdesk functionality across an organization.
Easy to use, support is 24/7, lots of integrations available
What do you like best about the product?
I like that the skin is easy to read and easy to use.
What do you dislike about the product?
I dislike that there is no easy way for direct integration with Outlook.
What problems is the product solving and how is that benefiting you?
I'm answer support tickets forthe mobile apps we created.
Easy to Use
What do you like best about the product?
Easy to use for even the less technical users.
What do you dislike about the product?
Cumbersome to manage and get the full benefit.
What problems is the product solving and how is that benefiting you?
Helpdesk tickets, knowledgebase
Recommendations to others considering the product:
It is mainly a helpdesk solution. If you are looking for a more robust, all-in-one solution, look elsewhere.
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