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Powerful, and as robust as you want it to be
What do you like best about the product?
Zendesk allows for a lot of customization and automation, which I love!
What do you dislike about the product?
There's quite a learning curve for new users who haven't used helpdesk software before. Depending on your level of customization, it can be a very steep learning curve, or none at all. And I don't love that ZenDesk doesn't have a developer sandbox unless you're willing to pay extra for an Enterprise account.
What problems is the product solving and how is that benefiting you?
Customer service and Support
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Zendesk Review
What do you like best about the product?
Easy to track the tickets and we can download the reports.
What do you dislike about the product?
Not applicable.
What problems is the product solving and how is that benefiting you?
Help desk ticket
Zendesk
What do you like best about the product?
As an end user, the program is easy to ise.
What do you dislike about the product?
The app is a bit quirky and difficult to navigate.
What problems is the product solving and how is that benefiting you?
Tickets for it issues. Follow up on problems, issues and comcerns.
Great system
What do you like best about the product?
There are so many functions in this one program
What do you dislike about the product?
At first it was a little hard to navigate
What problems is the product solving and how is that benefiting you?
We use it to creat tickets for ourselves a d customers that need to be solved
ZenDesk is a great tool for assisting customers
What do you like best about the product?
Ease of use and the notification process
What do you dislike about the product?
It can be quite slow at times due to server issues
What problems is the product solving and how is that benefiting you?
Issues wth Client accounts, answering client questions and requests
Zendesk support
What do you like best about the product?
Zendesk support is great for keeping our tech issues logged and productive
What do you dislike about the product?
Ability to export user lists or batch add companies
What problems is the product solving and how is that benefiting you?
Help desk and website support
Easy to use, somewhat customizable
What do you like best about the product?
This product is very easy to use. Partners can open their own tickets and track progress.
What do you dislike about the product?
Not being able to set reminders, such as, making a call on a ticket at 3pm Friday.
What problems is the product solving and how is that benefiting you?
Trouble tickets
Zendesk is great!
What do you like best about the product?
It’s easy to use and the customer service is great. If I ever need an answer to something I can call or talk to our account rep ASAP.
What do you dislike about the product?
There’s nothing I dislike avctually. I think it’s a great service all around
What problems is the product solving and how is that benefiting you?
Solving customer service problems.
Beneficial all around
Beneficial all around
Zendesk review
What do you like best about the product?
The simplicity of the software makes it easy to use. It offers an opportunity to rate the service received .
What do you dislike about the product?
The mundane entries despite my login credentials. The final new window on rating the satisfaction of the jon performed.
What problems is the product solving and how is that benefiting you?
Laptop, desktop and apple product issues.
Easy to use for basic functions, tougher to activate and implement the more targeted features
What do you like best about the product?
Zendesk makes it simple to create, assign, edit, and close a ticket, which are the only functions truly necessary for a customer support service, making simple tasks easier to accomplish in less time.
What do you dislike about the product?
More in-depth features like tag and macros can be difficult to find within the site and not easy to manage like the more basic features.
What problems is the product solving and how is that benefiting you?
I use Zendesk to handle customer onboarding as well as solve customer complaints and field questions. Zendesk has helped me streamline the customer response from my five person team.
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