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Great Experience
What do you like best about the product?
I loved Zendesk. It was easy to use and I loved how I could use the canend responses and answer tickets.
What do you dislike about the product?
Was hard to use at first but got easier as time went on
What problems is the product solving and how is that benefiting you?
I am able to have customers contact me via tickets from email which is very good for business. I am able to take tickets all hours.
Recommendations to others considering the product:
Easy to use the tickets service and easy to teach other employees.
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Easy for customers and employees
What do you like best about the product?
Using zendesk chat services allows our customers to ask us questions directly from our website. This helps decrease the number of emails and phone calls in office and makes things easier for everyone!
What do you dislike about the product?
n/a overall, this program does everything we need.
What problems is the product solving and how is that benefiting you?
Ability to quickly answer customer inquiries
Recommendations to others considering the product:
Learn the other settings, like viewing history and changing the tag line.
Medium business, Customer service manager here...Zendesk helps us coordinate issues/time!
What do you like best about the product?
It allows us to coordinate departments and team members, quickly identify issues and resolve them, and save a whole lot of time in between. Not everyone is located in the office, but this software makes it feel like we are!
What do you dislike about the product?
I've been using it for three years now and haven't found a serious flaw.
What problems is the product solving and how is that benefiting you?
Our main focus was IT support, but we have been using it to coordinate reported issues and help identify problem processes more now.
Great Call Tracking Software!
What do you like best about the product?
The ability to log every call! User determined field, the ability to create macros!
What do you dislike about the product?
Sometimes calls are not logged, duplicate tickets at times, and sometimes it is slow to update but I think that is more of a connection issue
What problems is the product solving and how is that benefiting you?
Logging calls, searching for customer call history.
Recommendations to others considering the product:
It is great and very user friendly
ZenDesk...Zen for most
What do you like best about the product?
I like the ease of use and the ability to answer tickets from your work device with ease.
What do you dislike about the product?
Sometimes the interface was glitchy, depending on your browser.
What problems is the product solving and how is that benefiting you?
IT trouble ticket creation and resolution.
The benifits are time saving, ability to respond to tickets faster and give updates sooner.
The benifits are time saving, ability to respond to tickets faster and give updates sooner.
Recommendations to others considering the product:
Trial it, you’ll either enjoy it or know more of what your looking for.
Great!
What do you like best about the product?
Clean graphical user interface and easy to use.
What do you dislike about the product?
Nothing in particular. I would recommend this product to a colleague.
What problems is the product solving and how is that benefiting you?
IT help desk issues.
Zen desk
What do you like best about the product?
It's easy to use and train multiple people on
What do you dislike about the product?
That it's limited functionality and not easily updated without going through zendesk support majority of the time
What problems is the product solving and how is that benefiting you?
Customer support and IT
Excellent ticket management and team collaboration features.
What do you like best about the product?
The ability to connect to different platforms that we use so we get full insight into all of the users writing in for support help.
What do you dislike about the product?
The reporting capabilities could be improved. Also, sometimes I think the API connections display data that is slightly out of data. But this could potentially be user error on our part.
What problems is the product solving and how is that benefiting you?
This is our all-in-one ticketing and support team communications platform. It allows us to keep a pulse on all of our customer's needs as well as maintain the internal communication to make sure our customers are being serviced efficiently.
Also, this helps us track our customer satisfaction scores so we can find areas for improvement within our team.
Also, this helps us track our customer satisfaction scores so we can find areas for improvement within our team.
Great tool for managing medium level help desks
What do you like best about the product?
How easy it is to use. To use the basics you dont need to have any real training.
What do you dislike about the product?
If your organization deals with a LOT of tickets & you oversee the tickets it can be somewhat of a slog to click through the screens of tickets. Also, the search feature when you aren't quite sure of the contact can be a pain.
What problems is the product solving and how is that benefiting you?
Customers send help desk tickets or requests to change accounts to our Zendesk and Zendesk allows us to manage the tickets smoothly
Recommendations to others considering the product:
Give it a try we have found it to be a great tool
Easy to use and quickly scalable
What do you like best about the product?
Zendesk chat is incredibly easy to use and provides interesting real-time statistics about visitors.
What do you dislike about the product?
Getting everything implemented exactly the way we wanted it took some work from our web team.
What problems is the product solving and how is that benefiting you?
We wanted a simple chat client so prospect, partners, and customer could interact with us in real time from our website.
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