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Amazing Well I used it
What do you like best about the product?
how great the interfaces are and how amazing the support is!
What do you dislike about the product?
really nothing they’re super amazing!!!!
What problems is the product solving and how is that benefiting you?
I was using it for all support inquiries
Recommendations to others considering the product:
None keep up the great work guys!
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A solid ticket management program
What do you like best about the product?
In my small amount of time using this software, it's been incredibly reliable
What do you dislike about the product?
I've not had enough experience with the software to have a dislike yet. It does lag/lock-up occasionally.
What problems is the product solving and how is that benefiting you?
We do customer support for various car dealerships
Recommendations to others considering the product:
Go for it
Enabling mass communication
What do you like best about the product?
Zendesk is very user friendly and keeps everything organized
What do you dislike about the product?
Could use better aesthetics/design to help differentiate the options
What problems is the product solving and how is that benefiting you?
Communication, network errors. Love macros
Zendesk saves me time and helps me provide great customer service
What do you like best about the product?
As a one-person business, Zendesk makes it much, much easier to manage my customer support and provide my customers with great customer service.
What do you dislike about the product?
Zendesk doesn't provide as good tools as some of its competitors for automating common responses to queries, which would help me to save more time.
What problems is the product solving and how is that benefiting you?
I run a small SaaS business with about 1000 customers, with just me building the site, doing the marketing and providing the customer support. I use Zendesk to manage inbound contacts from customers and help them with their issues.
Using Zendesk has allowed me to effortlessly separate customer support contacts from the rest of my email, keep track of what people are contacting me about and provide a great customer experience while reducing the time I spend providing support.
Using Zendesk has allowed me to effortlessly separate customer support contacts from the rest of my email, keep track of what people are contacting me about and provide a great customer experience while reducing the time I spend providing support.
Communications made simple
What do you like best about the product?
I liked that you can use multiple apps while you are on the call with the customer to provide the ultimate solution.
What do you dislike about the product?
Did dislike that the grouping can not be manipulated to create a custom desktop.
What problems is the product solving and how is that benefiting you?
We were using another system to handle our customer service calls but it was unreliable and we were loosing valuable customer interactions. With Zendesk we don't have those problems.
Recommendations to others considering the product:
Just give it a try and you will be pleasantly surprised of all that Zendesk offers.
I love it
What do you like best about the product?
Its convenient, it's more up to date meaning I'm able to use it on any device
What do you dislike about the product?
Not sure if I dislike anything about zendesk
What problems is the product solving and how is that benefiting you?
We've recently used zendesk to get our customers faster and more convenient helpm
Work in technical support for 1 year
What do you like best about the product?
I like how seamless the product works with phone and email. I saved a lot of team and keeps everything organized.
What do you dislike about the product?
I dislike how slow the product can run.
What problems is the product solving and how is that benefiting you?
Keeps everything organized and ticket numbers provide a way to reference changes that are made.
GREAT TOOL
What do you like best about the product?
All email, phone calls go to the same place - no more hunting for emails that need a response
What do you dislike about the product?
You can't copy yourself on an email when you are waiting for response.
What problems is the product solving and how is that benefiting you?
No more missed customers who need something. Correspondence between employees are in one place.
Pretty Good
What do you like best about the product?
I can grab it on the computer, my phone, tablet, all that.
What do you dislike about the product?
I can only have one browser based login at a time so I have to use my devices for multipule logins.
What problems is the product solving and how is that benefiting you?
We used to use Olark and it was limited in comparison. We've integrated the chat across platforms. Integrated into our suite of apps and on all our websites and pages. Now we can assist everyone from current customers to new inquiries.
Recommendations to others considering the product:
Keep in mind that there are tiers for how many users you can have and that you can only log into one browser based session at a time.
Zendesk implementation
What do you like best about the product?
Zendesk has helped us organize and manage our support inquiries. I can easily view open issues and make sure we have quick and accurate responses. It was very easy to set up.
What do you dislike about the product?
As an administrator of the system I wish I could directly BCC colleagues (non-Zendesk licensees) on tickets to make them aware of issues.
What problems is the product solving and how is that benefiting you?
Shortened response time and agent efforts with the use of Zendesk Macros.
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