Sign in
Sign in
or
Create a new account
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Zendesk Suite

Zendesk | 1

Reviews from AWS Marketplace

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

5,761 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Consumer Services

Simple and Easy to Use

  • December 09, 2022
  • Review verified by G2

What do you like best about the product?
Usability and robust options for creating dashboards and trackers for data metrics.
What do you dislike about the product?
Limitations on reporting. The support team often advises that a particular aspect or reporting need is unavailable.
What problems is the product solving and how is that benefiting you?
Integrated with our workforce management system.

    Jordan B.

Decent platform, but the customer support and account management is awful

  • December 08, 2022
  • Review verified by G2

What do you like best about the product?
The platform is completely customizable to all businesses. They support many of the contact channels currently available for customer all in a single platform.
What do you dislike about the product?
The customer support and account management is awful on a good day. You can wait months for a response.

They have terms and conditions in place, but don't follow them internally. They expect customers to follow their terms, but won't do so themselves. It's criminal, but who has the time, I just take my clients elsewhere now.

I have been working with Zendesk for 10 years and still get this kind of support. Imagine you're a new customer of theirs. Based on the other reviews I see here, Zendesk is taking a step backwards. If you're an ecommerce business, use Gorgias - they are incredible. Intercom, Drift, Kustomers, all much better options if you want to be treated like a good customer.
What problems is the product solving and how is that benefiting you?
Zendesk helps capture all interactions in a single place. It makes the support requests easy to manage. The reporting tool, Explore can report on almost anything.

    David B.

Wonderful ticketing system with all the features we could ask for.

  • December 08, 2022
  • Review verified by G2

What do you like best about the product?
ZenDesk supports multiple organizations as well as live chat that our employees can use to get in contact with us and feel like their needs are being immediately met and not have to wait on an email response that makes them feel like they're screaming into the void with no answers.
What do you dislike about the product?
The system could use a little bit better incoming email filtering for our different departments and organizations. We have a US as well as a Canadian branch. Both of those have multiple departments within them that use the ticketing system and the sorting could be done quite a bit better based on that.
What problems is the product solving and how is that benefiting you?
ZenDesk makes supporting our employees needs super simple with all of the features such as chat that can be utilized to keep our customers happy. The quick snappy feel of the interface makes closing multiple tickets very easy and seamless.

    Damir B.

Best support product we used

  • December 07, 2022
  • Review verified by G2

What do you like best about the product?
We use Zendesk for more than a year now, and we are very satisfied. We have a Zendesk Suite Professional plan, which has exactly what we need to integrate Zendesk with other services we use or create ourselves, and to be able to extend our business to almost full automation when it comes to technical parts.
What do you dislike about the product?
We like almost every aspect of Zendesk Suite. The only thing we discuss at times is the price, as we pay per agent and at times we do not even utilize all the seats. It would be good to have some admin seats that are not used for chat/support, and that are not paid for, it will be easier for us to automate even more.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves most of our problems when it comes to the communication with our customers and helps us automate receipt emails, trigger specific webhooks, and track sales properly.

    guendalina z.

Great functionalities

  • December 07, 2022
  • Review provided by G2

What do you like best about the product?
I appreciate the possibility of searching for macros and info centre content while working on the ticket and the opportunity to watch the history of the client both for tickets and for articles read
What do you dislike about the product?
I don't appreciate the repetition of the messages sent in every reply of the user, it makes it quite difficult to navigate the conversation
What problems is the product solving and how is that benefiting you?
zendesk is definitely solving our multi-brand necessity and improving our customer care assistance

    Dheeraj G.

Quite Ok ok experience

  • December 07, 2022
  • Review verified by G2

What do you like best about the product?
Zendesk support is quite agile , but response from dev team need to bit quick , need to wait a long to get those response , related to sdk issues , need more follow up for the same but yes it quite interseting to got those answer in a time frame .

Please do provide ETA for any issues
What do you dislike about the product?
No timeline for the issue resolution , which need to change,
Dev team need to more agile and need faster resolution because this is customer facing sdk
Need more followup for the issues
What problems is the product solving and how is that benefiting you?
Android 11 issue, where messages are jumping around in UI
Notification services are too need help which i get a support
JWt token issues for a user to logged in

    Delmare M.

the support was fast and very helpful.It was amazing.

  • December 06, 2022
  • Review provided by G2

What do you like best about the product?
it is very efficient and helpful and the assist is amazing
What do you dislike about the product?
there is nothing that i dislike about it
What problems is the product solving and how is that benefiting you?
it solves everything and it helps me do my job better as well as assist my customers better

    Ruben C.

Zendesk Suite is a very helpful and useful CRM tool.

  • December 05, 2022
  • Review provided by G2

What do you like best about the product?
All the data reporting and different channels of support that is able to offer.
What do you dislike about the product?
The thing I dislike most about Zendesk is it daily bugs it has. The reporting isnt always accurate and we cant make many changes to interface.
What problems is the product solving and how is that benefiting you?
Zendesk helps with determining the total volume and it benefits our team when forecasting for the future.

    Utilities

Quick Support and Kind People

  • December 05, 2022
  • Review verified by G2

What do you like best about the product?
It's a streamlined approach to managing people, customers, and their request. Keeping track of which people are on which task and delegating to the correct partners is something that is essential to keep a business efficient, and Zendesk does just that.
What do you dislike about the product?
It could be more helpful to have more easily available custom support functions and administrative roles, although overall, there is a wide range of possibilities and macros/triggers are simple enough. If something is confusing, help is just a click away.
What problems is the product solving and how is that benefiting you?
Zendesk is solving issues related to organization of our customers and their needs, and connects those needs to the people who are best empowered to fulfill them.

    Daniel D.

Great all in one solution

  • December 05, 2022
  • Review verified by G2

What do you like best about the product?
Having all of our agents and tools in one place.
What do you dislike about the product?
If you are trying to set this up from scratch it can be a steep learning curve
What problems is the product solving and how is that benefiting you?
Zendesk allowed us to combine our existing tools into a singular solution giving us a greater view of the customer journey.

showing 511 - 520