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Premium Helpdesk Ticket Management
What do you like best about the product?
I appreciate the number of integration options and the great workflow processes.
What do you dislike about the product?
Zendesk can be pricey compared to other options.
What problems is the product solving and how is that benefiting you?
Zendesk is good for improving helpdesk functionality across an organization.
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Easy to use, support is 24/7, lots of integrations available
What do you like best about the product?
I like that the skin is easy to read and easy to use.
What do you dislike about the product?
I dislike that there is no easy way for direct integration with Outlook.
What problems is the product solving and how is that benefiting you?
I'm answer support tickets forthe mobile apps we created.
Easy to Use
What do you like best about the product?
Easy to use for even the less technical users.
What do you dislike about the product?
Cumbersome to manage and get the full benefit.
What problems is the product solving and how is that benefiting you?
Helpdesk tickets, knowledgebase
Recommendations to others considering the product:
It is mainly a helpdesk solution. If you are looking for a more robust, all-in-one solution, look elsewhere.
Great Experience
What do you like best about the product?
I loved Zendesk. It was easy to use and I loved how I could use the canend responses and answer tickets.
What do you dislike about the product?
Was hard to use at first but got easier as time went on
What problems is the product solving and how is that benefiting you?
I am able to have customers contact me via tickets from email which is very good for business. I am able to take tickets all hours.
Recommendations to others considering the product:
Easy to use the tickets service and easy to teach other employees.
Easy for customers and employees
What do you like best about the product?
Using zendesk chat services allows our customers to ask us questions directly from our website. This helps decrease the number of emails and phone calls in office and makes things easier for everyone!
What do you dislike about the product?
n/a overall, this program does everything we need.
What problems is the product solving and how is that benefiting you?
Ability to quickly answer customer inquiries
Recommendations to others considering the product:
Learn the other settings, like viewing history and changing the tag line.
Medium business, Customer service manager here...Zendesk helps us coordinate issues/time!
What do you like best about the product?
It allows us to coordinate departments and team members, quickly identify issues and resolve them, and save a whole lot of time in between. Not everyone is located in the office, but this software makes it feel like we are!
What do you dislike about the product?
I've been using it for three years now and haven't found a serious flaw.
What problems is the product solving and how is that benefiting you?
Our main focus was IT support, but we have been using it to coordinate reported issues and help identify problem processes more now.
Great Call Tracking Software!
What do you like best about the product?
The ability to log every call! User determined field, the ability to create macros!
What do you dislike about the product?
Sometimes calls are not logged, duplicate tickets at times, and sometimes it is slow to update but I think that is more of a connection issue
What problems is the product solving and how is that benefiting you?
Logging calls, searching for customer call history.
Recommendations to others considering the product:
It is great and very user friendly
ZenDesk...Zen for most
What do you like best about the product?
I like the ease of use and the ability to answer tickets from your work device with ease.
What do you dislike about the product?
Sometimes the interface was glitchy, depending on your browser.
What problems is the product solving and how is that benefiting you?
IT trouble ticket creation and resolution.
The benifits are time saving, ability to respond to tickets faster and give updates sooner.
The benifits are time saving, ability to respond to tickets faster and give updates sooner.
Recommendations to others considering the product:
Trial it, you’ll either enjoy it or know more of what your looking for.
Great!
What do you like best about the product?
Clean graphical user interface and easy to use.
What do you dislike about the product?
Nothing in particular. I would recommend this product to a colleague.
What problems is the product solving and how is that benefiting you?
IT help desk issues.
Zen desk
What do you like best about the product?
It's easy to use and train multiple people on
What do you dislike about the product?
That it's limited functionality and not easily updated without going through zendesk support majority of the time
What problems is the product solving and how is that benefiting you?
Customer support and IT
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