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Great issue tracking platform!
What do you like best about the product?
Zendesk has an incredible array of tools for tracking issues, it's easy to respond in-line to people who have responded to my issues, and the response time is incredible.
What do you dislike about the product?
It would be great if there was some kind of instant messaging platform to get real-time updates for when an agent is typing/responding to the issue.
What problems is the product solving and how is that benefiting you?
It has never be easier to review and track issues. I like that I can see every issue in my queue in one view, and I like being able to see visual cues for various statuses.
Recommendations to others considering the product:
Do it! It's a great platform with a lot of support.
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Great ticketing system!
What do you like best about the product?
We were able to enable a play button system were our agents can process priority tickets based through filtering the tickets coming in. This makes sure we can process tickets without having to filter each and every tickets that come in which can be very time consuming.
We were also able to employ a few macros or canned responses which helps guide our agents in processing the tickets correctly.
Each and every ticket is also categorized based if it was a question, an incdent or a known issue so we can track down if we are geting a lots of tickets on a certain area/thing. This helps us optimize our process and products.
We were also able to employ a few macros or canned responses which helps guide our agents in processing the tickets correctly.
Each and every ticket is also categorized based if it was a question, an incdent or a known issue so we can track down if we are geting a lots of tickets on a certain area/thing. This helps us optimize our process and products.
What do you dislike about the product?
If two agents happen to click on the play button at the same time, the same ticket is going to be assigned to both of them unless they assign the ticket to theirselves which takes about a few more clicks.
Zendesk is quite heavy on bandwidth. We sometimes experience problems is the upload speed of our connection is a little bit slow. This makes some agents not be able to answer phone.
We would also hope there is a better phone interface in the future. It works right now, but it could be better.
Zendesk is quite heavy on bandwidth. We sometimes experience problems is the upload speed of our connection is a little bit slow. This makes some agents not be able to answer phone.
We would also hope there is a better phone interface in the future. It works right now, but it could be better.
What problems is the product solving and how is that benefiting you?
Provide fast 24/7 customer support to our clients.
Recommendations to others considering the product:
It takes a while to get to learn the system (which is true for every system out there). Zendesk is very reliable and helps process your tickets faster.
Zendesk support
What do you like best about the product?
Zendesk looks like a standard email you would receive from any work colleague.
What do you dislike about the product?
I prefer emailing a specific person's email address as opposed to an alias from Zendesk, which makes it feel less personalized.
What problems is the product solving and how is that benefiting you?
Teams within our organization use Zendesk to provide sales and technical support internally.
Simple to use with great reporting
What do you like best about the product?
Without question the ability to reopen a solved ticket with in a small time frame. Next would be the ability to copy and pasted images and screen shots into general ticket notes without having to attach a file.
What do you dislike about the product?
No timers on tickets for reminders with the package I use. Would be nice to set next touch timers depending on criticality in many cases.
What problems is the product solving and how is that benefiting you?
The reporting functions are very handy but I really appreciate the search engine capabilities to find past cases.
Recommendations to others considering the product:
Give it a shot, might be just what you are looking for with easy setup.
Nice Tool for Help Desk Support
What do you like best about the product?
I use ZenDesk to submit help desk tickets within my company. It's easy to use. I like the interface -- forms are easy to complete. Follow-up is good.
What do you dislike about the product?
What you see is what you get. Nothing about which to complain. I don't know how easy or hard it was to implement or to maintain.
What problems is the product solving and how is that benefiting you?
Help Desk support tickets. I am able to submit my issues to IT easily.
Amazing!
What do you like best about the product?
It's so easy to set up and use! Their built in help center is a huge added bonus!
What do you dislike about the product?
It's a bit tricky to adjust the automation sometimes, EG: send a text to a customer when we have replied.
What problems is the product solving and how is that benefiting you?
We have alot of customers asking to subscribe, as this is a manual process for us it helps us work through them in a good timely manner.
An easy to use Chat tool for Business
What do you like best about the product?
Automatic page triggers and the ability to see the visitor's viewing page is a big advantage as we can understand what the customer is looking for. Also, the shortcuts are very easy to use and save a considerable time in replying to the FAQ's
What do you dislike about the product?
Sometimes the website analytics in the dashboard crashes and will hang with monthly data. The chat widget is quite big and has a kind of old school logo which can be enhanced better.
What problems is the product solving and how is that benefiting you?
We are using it to handle real-time chat with our customers and we are able to achieve high conversion rate with the Triggered messages as we get a reply and understand what our customers want.
It's easy to create a support for your website
What do you like best about the product?
It like how easy it is to create a support section for your website on that platform, and their responsiveness in terms of customers.
What do you dislike about the product?
Sometimes it take sometime to deliver you the support ticket that someone submited. Also most of the times it should get you a notification telling you that you got a ticket waiting for you, but most of the times it doesn't! You can check for yourself if you have any tickets to answer! it is awful to let your customers wait when they need your help and you don't know that they are waiting for you!
What problems is the product solving and how is that benefiting you?
We use it on my job as a support section for our website. Anyone needing help, goes there .
They use high security data encryption so there is no data loss, and they offer Professional services.
They use high security data encryption so there is no data loss, and they offer Professional services.
Recommendations to others considering the product:
It's the best to use Zendesk Support. It has everything a company needs for their customers!
Ease of use and excellent Support! Recommended! The price is at a good point and it offers many things that other supports don't. My company switched to Zendesk because of the more things they offer instead of other.
Ease of use and excellent Support! Recommended! The price is at a good point and it offers many things that other supports don't. My company switched to Zendesk because of the more things they offer instead of other.
the best support software
What do you like best about the product?
I love how easy it is to to navigate throughout the software.
I love the interface
The user UX is top notch
It has a intuitive User interface
I like how clean the font is on the application
I love how I can just log in and start my work on tickets
Zendesk offers great support on their software
The software is very quick at updating and getting around in the application
The knowledge base is very extensive for a support application
I love how all users can see each other update their tickets
I love how we can use macros on our tickets
Zendesk also offers a huge app directory that will definitely come in handy
I love that the apps are free
I love the interface
The user UX is top notch
It has a intuitive User interface
I like how clean the font is on the application
I love how I can just log in and start my work on tickets
Zendesk offers great support on their software
The software is very quick at updating and getting around in the application
The knowledge base is very extensive for a support application
I love how all users can see each other update their tickets
I love how we can use macros on our tickets
Zendesk also offers a huge app directory that will definitely come in handy
I love that the apps are free
What do you dislike about the product?
It 's not easy to implement a HTML signature
Not enough customization in the software provided
It doesn't have the ability to see other users active on a particular ticket
Not enough customization in the software provided
It doesn't have the ability to see other users active on a particular ticket
What problems is the product solving and how is that benefiting you?
We solve issues with media across different Vendors.
We use Zendesk to manage all our tickets and correspondents
The biggest benefit of this software is how easy and fast we can solve tickets.
We use Zendesk to manage all our tickets and correspondents
The biggest benefit of this software is how easy and fast we can solve tickets.
Recommendations to others considering the product:
I would highly recommend this to all helpdesk users that want fast and simple interface
Zendesk offers a nice interface to managing tickets.
Zendesk offers a nice interface to managing tickets.
Good Interface and have more features
What do you like best about the product?
the rating support and have tag between resolved problem, or ongoing problem, so we as administrator know, which one we need to resolve, and for ticketing system also good, between the progress of ongoing issue can send a chat along with it. five stars for it. and for live chat we can express our emotion with their emoji, which already include in this software. i will recommended this software for everybody who need easy setup and easy integration, no need to do by our self, the customer service will make your work with your client will be done on time. thank you zendesk support.
What do you dislike about the product?
the sound will be doubled when we clicked two tab
What problems is the product solving and how is that benefiting you?
fast support, and can be work in any devices, and also real time.
Recommendations to others considering the product:
keep good work.
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