Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Zendesk, really useful as a common inbox, maybe not so much for big helpdesks
What do you like best about the product?
The ease of set-up and the support in the ecosystem is pretty big
What do you dislike about the product?
Zendesk feels and acts like it's back in the stone age, where I see a lot of new systems popping up that are more into the 'conversation' with the customer, Zendesk is still sending out automated reminders, confront users with 'tickets' and makes it feel like we're a big company. But we're not.
What problems is the product solving and how is that benefiting you?
Customer support, best thing is that we now have a system in place that is a 'unified inbox', a place where we can share responsibility for our customers.
Recommendations to others considering the product:
if you're willing to invest in a support ecosystem, including a helpcenter, I think Zendesk is a good choice. If you consider moving towards 'conversations' with customers and being more social (instead of less, which Zendesk seems to prefer) then look further.
- Leave a Comment |
- Mark review as helpful
great program
What do you like best about the product?
I love that I can contact help support and my own team support through this service.
What do you dislike about the product?
It crashes at times during updates and wish this would be fixed quickly.
What problems is the product solving and how is that benefiting you?
making sure i receive up to date information from my contractor .
Recommendations to others considering the product:
It's a great software
Zendesk Chat make my small business seem large
What do you like best about the product?
I love that I can chat from my phone when I need to step away from my desk.
What do you dislike about the product?
Basic service should include more features, it feels like they skimp on the basic service and overcharge for upgraded service.
What problems is the product solving and how is that benefiting you?
Through zendesk chat my customers can interact with me 24/7 and I can respond at my convenience, but I also am not tied down to certain hours.
Recommendations to others considering the product:
Don't buy more seats than you need, the cost can add up quickly.
Zendesk works great for us!
What do you like best about the product?
Notifications, ease of use, and archive.
What do you dislike about the product?
Have not found anything yet. I like it!
What problems is the product solving and how is that benefiting you?
We use Zendesk to help us manage issues with UltiPro SSO, password resets, and a variety of other issues.
Best Ticketing system in the market!
What do you like best about the product?
Enhanced customer experience
Efficient data capturing
Transparency and accountability
Better reporting and root cause analysis
Efficient data capturing
Transparency and accountability
Better reporting and root cause analysis
What do you dislike about the product?
More expensive than its closest competitors
The product is too advanced for smaller companies, they could tailor their product to suit the needs of a smaller company, hence lowering the price.
Subscription model per user needs to include all feature, like chat is not "included" in the ticketing system.
The product is too advanced for smaller companies, they could tailor their product to suit the needs of a smaller company, hence lowering the price.
Subscription model per user needs to include all feature, like chat is not "included" in the ticketing system.
What problems is the product solving and how is that benefiting you?
Manual & optional data entry
Under-utilized system currently in use with a premium price
Lack of repository for incidents
Data consistency issues
Reporting difficulties
Lack of accountability and transparency
Under-utilized system currently in use with a premium price
Lack of repository for incidents
Data consistency issues
Reporting difficulties
Lack of accountability and transparency
Decent ticketing system
What do you like best about the product?
View several tickets all from one browser tab. Tagging allows you to easily search and filter for tickets. Chat and Phone system built in.
What do you dislike about the product?
Zendesk can be slow and has several outages over the past 2 years.
What problems is the product solving and how is that benefiting you?
Providing customer support, keeping track of customer requests and feature requests
Recommendations to others considering the product:
Zendesk supports various integrations, including a slack integration. There can be unexpected outages.
Zendesk has been great so far.
What do you like best about the product?
Zendesk allows for optimal phone and email support. We're able to easily come up with ways to format the software around our company needs.
What do you dislike about the product?
Sometimes there are outages at crucial times, or the ability to add more than so many views can be somewhat tedious. Sharing views among a wide variety of our users gets tricky.
What problems is the product solving and how is that benefiting you?
Allowing our best teams to have 24/7 customer support and email support. It also gives us a great case filing system that allows for easy case retrieval when need be.
Recommendations to others considering the product:
Try to come up with custom views to help see what is useful to your company.
Gets the job done
What do you like best about the product?
Super easy set up, reliable, and feature rich. Love being able to add triggers to prompt users to engage.
What do you dislike about the product?
The design is a little bit old-school. Would be nice if it looked a little more modern.
What problems is the product solving and how is that benefiting you?
We use Zendesk Chat to engage with customers on our pre-sales pages. It allows us to answer questions, assuage concerns, and provides an in-person realtime conversion tool.
Good first time experience
What do you like best about the product?
Easy to use and understanding for anyone to jump in and assist.
What do you dislike about the product?
The UI can be improved to make it more aesthetic.
What problems is the product solving and how is that benefiting you?
Zendesk is a tool we currently use.
Easy to learn and easier to communicate!
What do you like best about the product?
The best part about Zendesk Support is that it makes it extremely to communicate needed information to your customers from it's back end. It's chat also requires minimal set up time and you can begin speaking to customers right away.
What do you dislike about the product?
My biggest knock is not actually on the software itself, although, the user interface could be redesigned a bit better for simplicity, but it's actually ZenDesk itself. As a support company, their one dimensional support system does not always seem most effective.
What problems is the product solving and how is that benefiting you?
The biggest problems we're solving with ZenDesk Support is communication directly with customers and pushing content out to help their with our product. The benefits we've realized is that we're able to adjust and upload needed contact quickly and easily and communicating with chat is easier than ever.
Recommendations to others considering the product:
Continue to develop your own support system.
showing 5,491 - 5,500