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Zen Desk is a great support tool
What do you like best about the product?
Zen Desk has changed over the years and it is currently a very robust and easy to work with support system. You can customize what you need so easily and pretty much whenever you need to that it makes for a great ease of use for all operators.
What do you dislike about the product?
The user facing side is a little tricky. Sometimes they think they need to log into Zen Desk or they don't reply right and you end up with a giant email quote pyramid.
What problems is the product solving and how is that benefiting you?
Faster response time, good institutional memory since tickets never go away.
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Best Help Desk Service Out There
What do you like best about the product?
Zendesk has the ability to integrate with so many of the platforms that we're also using, plus our our API system, that we rarely have to exit the helpdesk since we can have everything push within the single platform.
What do you dislike about the product?
The servers have interruption issues more frequently than we would like, which can have a significant impact on our ability to support our customers.
What problems is the product solving and how is that benefiting you?
With Zendesk, we're able to streamily our support structure so that each issue is triaged accordingly by urgency. This has allowed us the ensure major issues are resolved quickly, and has also helped us to significantly improve our FRT.
So far a nice solution
What do you like best about the product?
Simple to use and offers lots of apps to integrate for a smooth workflow.
What do you dislike about the product?
nothing so far but I just started using it.
What problems is the product solving and how is that benefiting you?
handling tickets and getting work done more efficiently. Since Zendesk has lots of apps I can essentially customize the software to fit my needs.
Zendesk was a lifesaver for our startup
What do you like best about the product?
Before purchasing a Zendesk subscription, we conducted quite a bit of research on other customer support software, and nothing really came close to Zendesk. Things we love about Zendesk: the intuitiveness and robustness of their platform, which is obviously designed with their customers in mind (it's chock full of features and options, but somehow also easy to use and navigate), their reliable and always helpful customer support, their incredible speed in rolling out new features and bug fixes, and their overall dedication to making their product the best it can be.
What do you dislike about the product?
Because they are eager to roll out new features, these features are sometimes buggy at first, but they do get fixed pretty quickly. And because the platform is very complex, it's sometimes tricky to utilize all of the features to our advantage.
What problems is the product solving and how is that benefiting you?
Before we switched to Zendesk, my medium-sized startup was using Gmail to communicate with hundreds of users per week. It was impossible to keep track of all of the bugs and feedback we were receiving, and we had no way of knowing whether a given user had written us before. Since making the long-overdue switch to Zendesk, we have accrued a comprehensive library of macros (stock answers to common questions), developed two self-service help centers for two of our brands, and dramatically decreased the amount of time spent on answering support emails. We've also been able to effectively track product feedback, which has been extremely helpful in informing our product roadmap.
Recommendations to others considering the product:
Immerse yourself in their knowledge base and dedicate a few months to setup. It'll be worth the time investment.
Zendesk Sensei
What do you like best about the product?
Love Zendesk. It allows me to quickly and efficiently support customers needs.
What do you dislike about the product?
Nothing, I am pretty satisfied at the moment.
What problems is the product solving and how is that benefiting you?
I use Zendesk to run customer support for a children's app.
Zendesk one of the best support platform
What do you like best about the product?
I like how it was made and very easy to collaborate with other people to support your clients
What do you dislike about the product?
I dont like the queue on how it was repeatedly goes back to your list after you dispose the ticket
What problems is the product solving and how is that benefiting you?
Provide quick escalatations and collaborations with.m other team
Recommendations to others considering the product:
I recommend this if you are looking for email service support. very customizable and easy to make escalations by adding macros on it
Zendesk Review
What do you like best about the product?
Integration with other softwares and services
What do you dislike about the product?
Ability to organize and filter inbox to maximize automation
What problems is the product solving and how is that benefiting you?
improving customer experience
It does the job
What do you like best about the product?
Zen desk chat works great. Connection rarely drops with customers, it allows for quick communication, and it is simple to use.
What do you dislike about the product?
Doesn't allow for multiple chats at once, but it's ok.
What problems is the product solving and how is that benefiting you?
Connectivity problems with customers. Benefits include quicker turn around times for solving their problems.
Zendesk chat call center
What do you like best about the product?
Easy to use, intergrated with company web, management and report.
What do you dislike about the product?
all of function are helpfull and satisfy my requirement. So there is no any comment dislike.
What problems is the product solving and how is that benefiting you?
Contact with customer, open case. This is very easy to followup customer satisfaction.
Customer Service System
What do you like best about the product?
I like that you can listen to live calls while an agent is on the phone with a customer
What do you dislike about the product?
I do not like some of the reporting features, they are not always accurate
What problems is the product solving and how is that benefiting you?
We are able to answer more of our incoming calls from customer with this system than we previously could with a different system
Recommendations to others considering the product:
I like the look and the layout of zendesk its ease of use and the admin features
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