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Zendesk Suite

Zendesk | 1

Reviews from AWS Marketplace

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External reviews

5,761 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Rejaul K.

Best ever CRM tool

  • November 20, 2022
  • Review verified by G2

What do you like best about the product?
Data management is easy and conversion and interpretation is simple to analyse. Search bar and sub tags makes things easy to search for a ticket. UI is easy to use and sending professional emails and adding internal notes with different layers makes the workflow easy.
What do you dislike about the product?
When working on multilevel tickets because of lots of data, there is a lag as page gets heavy to process fe data.
What problems is the product solving and how is that benefiting you?
Evaluation of report and and analysis of data makes performance tracking simplified. Time saver when it comes to doing multiple data work.

    Sporting Goods

In general i have a feeling that Zendesk is the cahmpion of customer support

  • November 20, 2022
  • Review provided by G2

What do you like best about the product?
THat i have the change to change and make the program as useful as i need it. They also provide quick and actionable service, when needed. Very helpful and strong partnership.
What do you dislike about the product?
I need a better survey tool. I cannot understand why Zendesk hasnt created a better tool, and now i see they by them sef use Get Feedback. Furthermore some more possibilities on text would be appreciated.
What problems is the product solving and how is that benefiting you?
We have the best possible support team, where data is saved in a smart way. Its easy to work across borders and its easy to optimized to the best use for us. A lot of benefits.

    said m.

great customer experience

  • November 19, 2022
  • Review verified by G2

What do you like best about the product?
The fact that it is easy to use and multitask while serving customers and doing something else
What do you dislike about the product?
The new update is a bit hard to understand and work with , also it is a bit confusing
What problems is the product solving and how is that benefiting you?
it is easy to answer customers' reviews and needs and understand what is need to be done while answering them via chats

    Caillin G.

All in one

  • November 18, 2022
  • Review verified by G2

What do you like best about the product?
The omni channel experience, new agent workspace that allows agents to serve users via multiple channels in the same ticket
What do you dislike about the product?
Chat is still lagging a bit behind- dashboard is separate from ZenDesk
What problems is the product solving and how is that benefiting you?
omni channel experience and serving our users where they are using their preferred channel

    Siddharth J.

Amazing

  • November 18, 2022
  • Review verified by G2

What do you like best about the product?
All the features are well thought off and nicely implemented. The integration between the products makes some of the tasks very easy to manage. The User Interface and the User Experience are awesome!
What do you dislike about the product?
Bulk Administration. No way to trigger based on Users and Organizations. Advanced connectivity with other backend tools. Formulas to update the fields. SLA placeholders not available.
What problems is the product solving and how is that benefiting you?
All the different channels of customer communication in 1 single place

    Maria A.

Incredible communication with costumers

  • November 17, 2022
  • Review verified by G2

What do you like best about the product?
The most helpful thing is the control with tickets.
What do you dislike about the product?
I dislike the droz communication with costumers.
What problems is the product solving and how is that benefiting you?
The Zendesk Support Suite is solving problems with our costumers.

    Carolina A.

Great experience

  • November 17, 2022
  • Review verified by G2

What do you like best about the product?
The customer communication is better now that we have Zendesk.
What do you dislike about the product?
I dislike the WhatsApp visualization because it's confusing.
What problems is the product solving and how is that benefiting you?
The problem Zendesk Support Suite is solving is the communication with costumers.

    Bianca C.

Sistema de utilização fácil e completa

  • November 17, 2022
  • Review provided by G2

What do you like best about the product?
A plataforma é muito completa e traz bastante soluções para a nossa empresa
What do you dislike about the product?
A comunicação com o suporte é um pouco dificil em alguns momentos.
What problems is the product solving and how is that benefiting you?
A comunicação entre o cliente e a empresa via chats

    Larissa G.

Sistema muito bom para nossa operação

  • November 17, 2022
  • Review provided by G2

What do you like best about the product?
Atendimento sempre muito preciso, ferramenta muito completa.
What do you dislike about the product?
As vezes a plataforma não é tão intuitiva, causando dificuldades na utilização, em alguns momentos temos dúvidas.
What problems is the product solving and how is that benefiting you?
A comunicação entre a empresa e o cliente!

    Paula N.

Plataforma muito eficiente

  • November 17, 2022
  • Review provided by G2

What do you like best about the product?
Suporte rápido e sempre trazendo novidades para as empresas.
What do you dislike about the product?
Em alguns momentos não é muito intuitivo.
What problems is the product solving and how is that benefiting you?
A comunicação entre a empresa e os clientes no chat.

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