Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
EXTREMELY HELPFUL
What do you like best about the product?
Every time I have reached out for assistance, I receive it in a timely and super helpful fashion
What do you dislike about the product?
I think that the live talk could have been better
What problems is the product solving and how is that benefiting you?
IVR support and dashboard assistance
- Leave a Comment |
- Mark review as helpful
Awesome Experience from Zendesk
What do you like best about the product?
The FAQs and suppprt articles are very rich and the agents are very efficient
What do you dislike about the product?
Nothing so far. This review link is very lagging and slow
What problems is the product solving and how is that benefiting you?
I am not well knowledgeable to answer that
Great CRM so far
What do you like best about the product?
Flexible and low code. A bunch of triggers and automation are available to admins without involving the engineering team. Keeps all your support interactions nicely organized in one place
What do you dislike about the product?
Can't create a proper nice company signature like you'd have on gmail for example. The is no designated account manager for Support suite - can feel a bit lost especially during set-up
What problems is the product solving and how is that benefiting you?
Been using different providers for email, chat and phone - now it's all in one place. Easy automation. Good reporting and self-serve options for our customers.
Very intuitive...
What do you like best about the product?
I've only been using ZenDesk for a few weeks, but I find it very intuitive, with many options.
What do you dislike about the product?
All the options can be overwhelming at first, especially when you don't have much time to play with all the settings etc.
What problems is the product solving and how is that benefiting you?
ZenDesk Support assisted with my Outlook email receiving too many notifications from ticket updates & edits.
Zendesk is too complicated
What do you like best about the product?
Comprehensive dashboard and easy to read
What do you dislike about the product?
Too complicated to do some configure and not meeting certain requirements, unstable connection in vietnam
What problems is the product solving and how is that benefiting you?
Following tickets
Zendesk is simply the best
What do you like best about the product?
My company had Zoho when I joined 3.5 years ago. I assessed all the competition and selected Zendesk. My department has expanded from 100 tickets a month and 2 reps, to 350 tickets a month and 5 reps and Zendesk has just made it easy. On top of that the customer support, knowledge base, and community support is top notch. I run customer support for a large company and have been consistently impressed with Zendesk.
What do you dislike about the product?
I can't really think of any. Any issues I've had have been resolved quickly. Your solution is the best out there.
What problems is the product solving and how is that benefiting you?
Managing 4 different brands, 5 different people in 4 different locations around the country, hundreds of tickets per month. It allows us to respond to our customers and achieve a 98% customer satisfaction rating.
Easy to use
What do you like best about the product?
It helps to automate manual tasks, routing and quick service to customers. There is a slight learning curve, and with Zendesk providing on-demand training to agents, it saves time to the business.
What do you dislike about the product?
Getting help from their support team can be a wait, especially when you need answers immediately. Help articles can be a bit taxing to navigate as there are articles by the Zendesk team and articles by the community with conflicting information.
What problems is the product solving and how is that benefiting you?
Streamlining the customer support team with processes that help them serve more customers and providing self-service to our customers, deflecting tickets requiring simple answers.
a useful crm program and its supports work
What do you like best about the product?
There are fast and solution-oriented employees. Even when they cannot support our support requests, they convey that they are open to development. This shows how much they care about the customer.
What do you dislike about the product?
I don't like situations where there are no immediate solutions to our support requests for certain issues. They want us to forward it to the development teams via the public forum. When I follow this forum, I see that it has been resolved, but I would like to convey it from a more private area.
What problems is the product solving and how is that benefiting you?
language options and wide range of applications really work for us.
Zendesk Support Suite is very good
What do you like best about the product?
All Zendesk products are linked together and easy to use
What do you dislike about the product?
It's difficult sometimes to check all agent's accesses, because we need to open Guide, Chat and check access there as well as in Support Admin page
What problems is the product solving and how is that benefiting you?
It allows to use all products and make our commumication with customers easier, omnichannel resolve a lot of routing issues
Problem met with understanding
What do you like best about the product?
You meet an agent who will take your issue seriously and will actively look for a solution that fits your need.
What do you dislike about the product?
The confusion of where to initiate the contact with support "get help" and "support help center" are too similar in wording and could be differentiated a bit more clearer
What problems is the product solving and how is that benefiting you?
Zendesk support suite is making sure I can do my job and that I will receive help whenever it is needed, knowing that things will be handled makes my performance go up as I don't need to worry about the technical aspect of the site
showing 661 - 670