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Simplifying the support working process.
What do you like best about the product?
I would literally like to say that I have been working over Zendesk more than 3 years and never though of switching the siute as this has helped me so well with navigations and has great features. I work in customer support and this has helped me in navigating the details, has great integrated sites for quick work.
What do you dislike about the product?
There is no such thing as I never worked on a better site than Zendesk
What problems is the product solving and how is that benefiting you?
I use this for live interaction with my sellers and buyers , the zendesk page has quick access to the entire details of the memebr reaching to me for support. Zendesk helps me quick rewsolve the concern byt providing all the details on my fingertip.
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Zendesk is very helpful to assist our sellers with their concern in real time
What do you like best about the product?
Zendesk connect us with our clients to help them with their shop and to resolve the matter immediately
What do you dislike about the product?
nothing to dislike as zendesk already introduce their new feature which is more helpful
What problems is the product solving and how is that benefiting you?
Zendesk helps sellers to connect with us on real time to solve their problem and don't make them wait for long time for their issue
Bad Product, Worse Support
What do you like best about the product?
Nothing. After a year of trying to make the solution works, the only solution they had was upselling us services
What do you dislike about the product?
Almost everything. Primarily the lack of support. Even in cancelling our contract. We informed our Account Executive in March we would not be renewing in June, and our card was still charged. No way to cancel your contract in the tool despite guides in their "help center" that indicate you can. If you are a growing tech startup, avoid Zendesk AT ALL COSTS.
What problems is the product solving and how is that benefiting you?
It doesn't help us solve for anything.
Naveen's review for Zendesk
What do you like best about the product?
I really like how Zendesk Support Suite has everything you need to handle customer service smoothly. It lets you manage customer questions from email. This makes sure every customer gets a response and keeps the service consistent. Also, its easy-to-use interface and detailed analytics make it simple to keep track of how well the support team is doing and find ways to get better.
What do you dislike about the product?
Honestly, there's not much to dislike about Zendesk Support Suite since it's great for customer support. If I had to mention something, it would be that it can feel a bit overwhelming at first because of all its features. But once you get the hang of it, those features really help in managing customer interactions well.
What problems is the product solving and how is that benefiting you?
It is particularly helpful in resolving merchant queries over email. It centralizes all email communications in one place, allowing you to track and manage these interactions efficiently. This ensures that you can respond to merchants quickly and keep a consistent record of all communications, which is crucial for maintaining strong business relationships and handling any issues that arise effectively.
Zendesk honest review
What do you like best about the product?
Zendesk is a user friendly software and we used for the ticketing of the customer's to reply to there queries and the best part was if the customer is regularly asking the same query we could easily find it out.
What do you dislike about the product?
The reporting system was not so much with its features as like other products with each and every details.
What problems is the product solving and how is that benefiting you?
I was working in an e commerce platform there we used get customer queries through Zendesk and we were resolving them within the given SLA.
Excellent CX system
What do you like best about the product?
Zendesk Support is very customizable in every aspect, allowing for unique workflows for different teams across any organisation. Easy to train agents how to use and provide a dynamic customer service environment
What do you dislike about the product?
Very few downsides from my experience, the developer documentation is lacking inrelation to other areas.
What problems is the product solving and how is that benefiting you?
Emalgumating many different marketplaces and email addresses into simple and easy to use views with omnichannel routing making any customer support agents job a lot more streamlined
I Love Zendesk
What do you like best about the product?
The plethora of features and add-ons make it a great product
What do you dislike about the product?
I do not dislike anything at all about Zendesk!!!
What problems is the product solving and how is that benefiting you?
Managing MIS ticketing systems used to be a PIA
User-friendly software for customer support
What do you like best about the product?
The interface is clean and very easy to navigate, the userguide is easy to follow and the training process is less than 2 days.
What do you dislike about the product?
The omnichannel feature could be better.
What problems is the product solving and how is that benefiting you?
We get our customers billing questions and inquiries throught tickets in Zendesk
My experience and comprehensive review of ZenDesk Support Suite
What do you like best about the product?
As a user what I like the best about ZenDesk is its comprehensive feature that allows Customer support and has capabilities of integration with other systems like Google Suite (Google Sheets), frequency use, and automation systems for responding to some tickets. Additionally, due to its advanced features, it allows customization according to the company's specific needs and is easy to set up.
What do you dislike about the product?
ZenDesk support suite has advanced and complex features that require IT resources for configuration and customization according to the company's which also needs Budgets and extract costs. this could be a barrier to start-up companies that have small capital and low-skilled labours that might need the training. moreover, functionality of mobile app is not efficient for the users because of its slow-down during the process.
What problems is the product solving and how is that benefiting you?
ZenDesk Support Suite is solving various essential problems for our client engagement department including the Hotline and customer service team. In managing the client inquiries from various and multiple channels are being centralized in a single platform which is ZenDesk where we create categories of claims and tickets on every category. Additionally, ZenDesk is solving manual repetitive tasks and errors to automation which leads to reducing time taken for responding and SLA compliance.
Good Software, Terrible Support
What do you like best about the product?
The software is good. It's nice to have the phone systems and CRM tied into one platform.
What do you dislike about the product?
Customer service, customer service and customer service. We've purchased their top tier plan and their services teams could care less. It takes days/weeks to get a reply and the answer is typically no helpful.
We've had the phone system randomly go down and had to pull teeth to get in touch with anyone who could assist.
Recently, we entered a trial on an add-on and chose not to use it. Bad idea. We emailed their team to stop it and it still charges monthly. They keep sending a guide on self-cancellation even though our account isn't allowing us to do so.
Zendesk would be a no brainer if they are unable to fix the poor customer service experience. It looks like they are trying to go full automation (poorly) so I, unfortunately, think it will only get worse.
We've had the phone system randomly go down and had to pull teeth to get in touch with anyone who could assist.
Recently, we entered a trial on an add-on and chose not to use it. Bad idea. We emailed their team to stop it and it still charges monthly. They keep sending a guide on self-cancellation even though our account isn't allowing us to do so.
Zendesk would be a no brainer if they are unable to fix the poor customer service experience. It looks like they are trying to go full automation (poorly) so I, unfortunately, think it will only get worse.
What problems is the product solving and how is that benefiting you?
Not many apart from the phone integration
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