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Zendesk
What do you like best about the product?
The most helpful aspect of the support suite is the ability to talk to agents who can provide prompt responses and wait for you to get it done and then provide feedback to close the case, always dedicating time to each customer concern
What do you dislike about the product?
Generally not a fun of Answer Bot, but the flow of this Bot is great and allows you do speak to an urgent quickly if you further help.
What problems is the product solving and how is that benefiting you?
The Support Suite available is allowing me to use multiple mediums; if I am pressed for time; I can start a chat conversation and continue the discussion via email support. The reminders are sent, the agent name dealing with the issue and we continue; this sometimes can take hours, but there is always someone in contact.
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Good Workspace for Ticket Handling
What do you like best about the product?
Feels greate to having a lot of features to reduce the manual resource. Excellent support team to support for help.
What do you dislike about the product?
So many Restrictions for the Custom Fields and we can't able to maintain understandable format in the Admin Center.
What problems is the product solving and how is that benefiting you?
They give lots of articles to resolve a issue by myself
fast help
What do you like best about the product?
It is fast and easy to use compared to competitor
What do you dislike about the product?
If i have slow internet it takes long time
What problems is the product solving and how is that benefiting you?
to connect customers to our sellers fast
Zendesk Guide Is an Excellent CRM for Documentation
What do you like best about the product?
The product itself is an industry-leading tool that meets our functional needs on asynchronous support channels. We have explored the synchronous support and ticketing systems but no decision has been made there.
What do you dislike about the product?
Product updates and releases are not as aggressive as the smaller players in the market. Seeing a stronger balance in terms of enhancements and capabilities would be nice.
What problems is the product solving and how is that benefiting you?
We do not see the level of product innovation in terms of improving the WYSIWYG editor, cross-syndication capabilities, and improved support for video embedding and analytics tracking.
Very good ticketing platform
What do you like best about the product?
Great support, easy to create dashboards and queries.
What do you dislike about the product?
The messaging bot is quite limited (flow builder).
What problems is the product solving and how is that benefiting you?
Dashboard queries, external extensions.
Easy to use ticketing system that works right out of the box
What do you like best about the product?
Zendesk comes with all of the tools and automations right out of the box. In addition, its easy to add in triggers, automations, and macros that help to streamline your custom process. Not to mention, their reporting comes baked in with everything you need to ensure your customers are getting quick, helpful responses.
What do you dislike about the product?
Zendesk has limitations in the number of views you can have, in the number of tickets you can bulk edit and other quirky things like that. It's a great out of the box solution but for bulk changes it could use some improvement. The only workarounds are to create triggers to make mass changes.
What problems is the product solving and how is that benefiting you?
Zendesk allows us to craft a seamless customer experience with our clients as we work through support tickets and requests. It also easily pulls in company and contact level information so you can see all conversations in one convenient location making problem resolution that much easier.
good in terms of claim management and support
What do you like best about the product?
very good tool for managing tickets
a good interface for the ticket system
allows us to streamline the support service we can offer to clients, allows the team to work together to resolve them quickly and efficiently
queue
a good interface for the ticket system
allows us to streamline the support service we can offer to clients, allows the team to work together to resolve them quickly and efficiently
queue
What do you dislike about the product?
There is no guided online training.
The mobile interface that bugs too much.
The assistance really needs to be worked on.
Difficult to find help on the help center.
The mobile interface that bugs too much.
The assistance really needs to be worked on.
Difficult to find help on the help center.
What problems is the product solving and how is that benefiting you?
Manage customer requests and complaints without going through the call center.
Traceability
Automation and triggers really make our tasks easier.
Managing the volume of tickets compared to a traditional mailbox
In short, it's a hit.
Traceability
Automation and triggers really make our tasks easier.
Managing the volume of tickets compared to a traditional mailbox
In short, it's a hit.
Its an amazing platform for Customer Support.
What do you like best about the product?
What I like the most is how accurate the reports are. Every number can be extracted from Zendesk. Every emails sent to our customers can be tracked which is the best.
What do you dislike about the product?
I dislike when the Outbound recording does not include in the ticket. It happened multiple times when we do an outbound call to our customers, the outbound call recordingdoes not include in the ticket.
What problems is the product solving and how is that benefiting you?
Its definitely solves the needs of our customers as it is the bridge between customer support and our healthcare professionals. Zendesk helps us communicate with both our client and healthcare professionals. It also helps us track the productivity, metrics, etc. of our employees.
Good support and system
What do you like best about the product?
Simple, convenient and time saving. Great overview of tickets and administrations as well.
What do you dislike about the product?
Could be a little easier for agents to receive support
What problems is the product solving and how is that benefiting you?
They are helping our organization managing tickets in a smooth way from over 5000 customers.
As head of customer support, Zendesk has helped me organize my work efficiently
What do you like best about the product?
For me, the live chat and ticketing system is what i like best as it helps organize the questions from my customers and also lets me delegate. I looked at a few different companies before Zendesk but they were not as good because they were pretty basic.
What do you dislike about the product?
The only thing i can say is that there is alot on information when using Zendesk so sometimes it gets confusing. It could be better if the explanations were more breif.
What problems is the product solving and how is that benefiting you?
It is solving the waiting time for my customers, and the help center is something that is helping a lot for customers. This makes my business work on others things more.
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