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Highly Recommend
What do you like best about the product?
The platform is organized and provides excellent metric tracking. Easy to navigate and there are many articles to provide further assistance when necessary
What do you dislike about the product?
Some things have not been the most user friendly and take reaching out to support to figure out. However, help articles are very useful
What problems is the product solving and how is that benefiting you?
zendesk keeps tickets very organized and provides SLA's so that the team is on top of responding back to customers in a reasonable amount of time
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Great help
What do you like best about the product?
The speediness of the service and how the agent was able to explain, show articles and verify if I had fixed the issue. I have never worked with any other company other than Zendesk
What do you dislike about the product?
That the articles weren't as helpful as they could have been, and it took to me having to just request a live agent to get my problem solved. Maybe revisiting the articles and adjusting different topics
What problems is the product solving and how is that benefiting you?
I didn't quite understand something I was doing, and by that it caused something else to happen. It benefits me because I'm able to get the help and the support i need to solve my problem
The top-tier CRM
What do you like best about the product?
It's most helpful to have integrated support channels. I can help customers across chat, email, and phone without having to go digging for info on previous tickets or calls. They also have a very in-depth support guide so you can help yourself. If you do find yourself needing to speak with someone, the response is always prompt and thorough!
What do you dislike about the product?
It would be better if we needed fewer apps to integrate small details and instead had more built-in functionality. If you want to set up chat triggers to send proactive messages on your site, you can't do that without disrupting the mobile site completely - the overlay popup makes the site unuseable on mobile until the chat is engaged with or dismissed, which is a huge miss.
What problems is the product solving and how is that benefiting you?
It allows us to easily reach out to our customers across a variety of channels and makes it so our assistance is as seamless as possible. Having the ability to be proactive is always better than reactive.
Zendesk
What do you like best about the product?
Being able to assist, communicate and provide a service to the customers. You will also see the priority tickets that need to be actioned first and help you to determine if the tickets are going to be breached.
What do you dislike about the product?
I don't currently see any downsides to using the Zendesk Support Suite. In fact, every feature operates perfectly. I also like that there is an option where you can see the guide and chat with the support if there is any problem.
What problems is the product solving and how is that benefiting you?
Zendesk assists us in automatically resolving tickets that don't require further action, saving us time since we monitor fewer tickets and have less pending requests in our buckets.
une très belle expérience
What do you like best about the product?
sa fluidité, son interface, l'intégration ou le clonage de cette derniers a l'application
What do you dislike about the product?
les bugs constaté, trop de décleucheur, non affectaion de ticket
What problems is the product solving and how is that benefiting you?
la tracabilité vis a vis les agents, suivie en réal time
My experience troubleshooting a Zendesk Talk issue with Zendesk Support
What do you like best about the product?
It's most helpful to have access to the support function within the system being used by the agent. This accessibility makes it easy to share details of the issue in the system while you're on the line with the support person.
What do you dislike about the product?
While the conclusion of the issue with the support agent was helpful, I was asked to contact the account Admin for further support. I may need some more information here, but it would've been good to know more about what to ask Admin.
What problems is the product solving and how is that benefiting you?
Resolving communication issues with customers via various channels helps to attend to more customers quickly, which in turn means more business for the company.
Preferred omnichannel customer experience toolof choice
What do you like best about the product?
- The versatility of it being a omnichannel tool for customer experience in facilitating every day support queries from clients.
- Very versatile in covering major support channels that follow the times and most business needs
- Very versatile in covering major support channels that follow the times and most business needs
What do you dislike about the product?
- Zendesk Talk call qualities
- Several important enhancements that are crucial and beneficial for businesses should be considered and implemented for several Zendesk tools.
- Response time of Zendesk's customer support
- Several important enhancements that are crucial and beneficial for businesses should be considered and implemented for several Zendesk tools.
- Response time of Zendesk's customer support
What problems is the product solving and how is that benefiting you?
- The need to toggle multiple support channel systems in fulfilling operational and business needs
- Increase in overall productivity of attending customer support queries from the need of multiple toggling and navigation of different channels at once
- Increase in overall productivity of attending customer support queries from the need of multiple toggling and navigation of different channels at once
Zendesk Review
What do you like best about the product?
Ease of use and tracking abilities.
Macros.
Macros.
What do you dislike about the product?
Some limited features.
Custom fields can't be used in some automations.
Custom fields can't be used in some automations.
What problems is the product solving and how is that benefiting you?
Upgrades such as Agent Workspace to make every aspect available in one area.
Zendesk Support
What do you like best about the product?
Zendesk is really easy to use. The system can be used immediately. The tickets are simple to connect. By just typing a keyword into the search bar, you can quickly get the information.
What do you dislike about the product?
Some buckets in Zendesk were not able to access. Maybe it is the platform's security feature that only the admin can access. Sometimes the playlist button is no working properly.
What problems is the product solving and how is that benefiting you?
Linking information to one another is very helpful. You can quickly investigate the missing information on this platform because it is already link to other applications.
User friendly
What do you like best about the product?
The Zendesk fields help me to determine the ticket details
What do you dislike about the product?
I am sure that I don't have dislikes using this platform
What problems is the product solving and how is that benefiting you?
The close per hour is because last time the Close per hour is encountering an error but Zendesk was fixed already.
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