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Competition For Freshdesk
What do you like best about the product?
A very well-detailed platform that displays and categorizes the various stages of customer communication. You have insightful reports and an effortless overview of all communication sent and received by your team.
What do you dislike about the product?
A few emails tend to go to the spam folder for some clients, also the email to Zendesk notification can be better, as well as the UI in which Zendesk is displayed on your email notification as well on the website itself.
What problems is the product solving and how is that benefiting you?
It is a cost-effective alternative to Freshdesk, that facilitates not only customer-to-customer communication but internal communication as well. The multi-tab functonality adds a nice touch to those who wish to have all priority communications scheduled in order to action.
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I feel Zendesk is really helpful for support point of you. You will get wide functionality.
What do you like best about the product?
1. Easy and crisp analysis of the data.
2. Multiple communication channels and their plug-and-play kind setup.
3. Simplified and focused user experience.
2. Multiple communication channels and their plug-and-play kind setup.
3. Simplified and focused user experience.
What do you dislike about the product?
1. Limited external free applications.
2. Delay in solving queries.
2. Delay in solving queries.
What problems is the product solving and how is that benefiting you?
Zendesk support helps us to cater to requests from our clients in the form of email and chat. It allows us to streamline our support workflow in a very efficient way.
Friendly user and all that you need is in one page. It's like we've got it all for you
What do you like best about the product?
The most helpful is automatic ticketing, where when you receive an email, it will have an automatic code.
What do you dislike about the product?
My dislike is the triggers since I'm just new. But eventually I will understand this.
What problems is the product solving and how is that benefiting you?
Our Ticketing System, our previous CRM have a lot of buttons before saving a ticket. Unlike Zendesk it is in one place with simple name/tags.
Zendesk helps a lot my day to day at work. Makes problem solving easier
What do you like best about the product?
Integration with other platforms, mainly gmail and whatsapp. The distribution of activities in a large team, becomes simpler. Communication with the customer is more effective.
What do you dislike about the product?
The need to close an active ticket, so that another ticket can be started, with the same customer but a different technical operator starting the chat. My company has several employees talking to a customer at the same time.
What problems is the product solving and how is that benefiting you?
The biggest benefit is related to the quality in time of the answers provided to my company's customers. In addition, the working time of technical operators has increased in quality. Support is always working to help us at this purpose of a better working time.
Support is Awesome.
What do you like best about the product?
The chat feature on the support page is the best thing to get instant help. It has the capacity to share snaps as well for a better explanation of issues. Wait time is less.
What do you dislike about the product?
There should be an email option available so the customer can manage the records and escalations. There should be a ticket portal as well. Last time the agent leaved the chat in-between.
What problems is the product solving and how is that benefiting you?
I have only checked with reporting problems yet. They have helped me to troubleshoot the issue that i was facing with an attribute. It improves work efficiency.
Received awesome tech support from Philip A. He resolved my issue.
What do you like best about the product?
He was very responsive in the chat and allowed me to figure it out myself which was also very helpful so I know how to resolve it again if it comes up.
What do you dislike about the product?
There is nothing I disliked about his support he gave to me.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping me solve accessing app issues I was experiencing which now that I have it, I have the ability to access my clients addresses when I'm out on the field.
Zendesk Feedback
What do you like best about the product?
I really like Zendesk because its layout is great.
Furthermore, I like the speed of feedback to customers, in addition to having to improve the organization and make the company more fluid.
Furthermore, I like the speed of feedback to customers, in addition to having to improve the organization and make the company more fluid.
What do you dislike about the product?
What I don't like about Zendesk is its value.
By Brazilian standards, it is relatively expensive and requires a high investment.
Furthermore, sometimes I need to look for a long time for the tool I need to carry out my activities.
By Brazilian standards, it is relatively expensive and requires a high investment.
Furthermore, sometimes I need to look for a long time for the tool I need to carry out my activities.
What problems is the product solving and how is that benefiting you?
It facilitates the development of various processes, the individual verification of each stage and its progress.
Zendesk helps me resolve my activities more quickly and optimize my daily work rhythm, making it much more beneficial.
Zendesk helps me resolve my activities more quickly and optimize my daily work rhythm, making it much more beneficial.
Great experience in all topics.
What do you like best about the product?
The ease of using the tool, client feedback is much faster when contacted through Zendesk.
What do you dislike about the product?
It is a very complex system for registering clients, as it has to be done step by step, when it could allow entering all the data and then confirming all at once.
What problems is the product solving and how is that benefiting you?
All related to contact with clients and their feedback
All in one place
What do you like best about the product?
The use of several projects and in a single place, being able to communicate with the client and with the other collaborators in real time, in addition to viewing the pending issues and conclusions. Application support is efficient.
What do you dislike about the product?
Some reports and analysis are not so accurate, or also do not have the necessary resources for the activities we need.
The possibility of viewing the activities of other collaborators along with mine sometimes hinders the development of projects.
It is a little complex for some simple activities.
The possibility of viewing the activities of other collaborators along with mine sometimes hinders the development of projects.
It is a little complex for some simple activities.
What problems is the product solving and how is that benefiting you?
As we are new contractors we have had great support from zendesk.
We have a quick response to the solutions we need.
It is a little complex for some simple activities, but we were able to find the solutions in zendesk itself
We have a quick response to the solutions we need.
It is a little complex for some simple activities, but we were able to find the solutions in zendesk itself
Very practical and intuitive
What do you like best about the product?
The platform is intuitive, organized, and meets various needs that may arise during the customer's experience from lead qualification to operational support.
What do you dislike about the product?
I believe that the email inbox should be a bit more customizable, with the ability to use tags for better reception of new emails and routing to individual folders.
What problems is the product solving and how is that benefiting you?
Zendesk helps me optimize the customer journey from the moment of commercial, legal, billing, and entry into operation, saving a time lapse in service that we previously had.
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