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parctical and helpful
What do you like best about the product?
The fact tat you can make a direct contact wth customers and partners , and get instant feedback
What do you dislike about the product?
the new update is kinda hard to get the hang of it , and the fact that now evrything is in one dashboard
What problems is the product solving and how is that benefiting you?
it easy to treat customers complaints , and give them instant feedbaks ,
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Click and precise answer by the Zendesk Team!
What do you like best about the product?
As for my experience so far, I'm 100% pleased. The agent (CJ) was cordial, answered quickly and their answer was exactly the guidance that I needed! Now I have the information I wanted to help me solve my problem.
What do you dislike about the product?
I can't think of any downside to using the system
What problems is the product solving and how is that benefiting you?
I had a problem regarding archiver tickets, and thanks to the agent who helped me through the Zendesk Support Suite, I now can fix the issue I had and improve the processes of my Team's Zzendesk dashboard.
Simple, Easy, Efficient.
What do you like best about the product?
Simple and easy to use, this helps users to track create and handle escalations fluidly. It makes communicating with various teams seamless.
What do you dislike about the product?
The only downside here is the limited trigger for internal and external notes.
What problems is the product solving and how is that benefiting you?
This program makes everything transparent between various service agents, which avoid repetition and waste time
Great, got answers quickly
What do you like best about the product?
Zendesk Forum! Whenever you are in a fix, just search in the ZD forum or HC.
What do you dislike about the product?
There is a lot in there. Sometimes it is hard to search the exact use case.
What problems is the product solving and how is that benefiting you?
We have tons of customers, it is great to manage the queue with all the tickets and integrate with Jira
ALL IN ONE
What do you like best about the product?
ALL IN ONE - very efficient and user-friendly.
What do you dislike about the product?
So far, none, but maybe it's web-based, but it still makes it more accessible
What problems is the product solving and how is that benefiting you?
Any downtime, it doesn't take an hour it usually back to normal in just 30 minutes
Improved Zendesk support tool, very useful
What do you like best about the product?
I really like the look and feel and the translate option.
What do you dislike about the product?
It would be great not to manually merge tickets from the same user; it could be done automatically.
What problems is the product solving and how is that benefiting you?
It's making our day-to-day tasks more agile.
Fully-featured platform with great support
What do you like best about the product?
Fantastic integration with call provider, knowledgebase and ticketing system. The "customer overview" panel gives great insights as to what the customer has already tried, previous tickets, phone call recordings and self-help articles they've viewed in the knowledgebase.
What do you dislike about the product?
Initially, it was tricky to find out how to contact support and I didn't really like the idea of using a 'chatbot' for this - but it ended up working OK and they solved my query.
What problems is the product solving and how is that benefiting you?
Zendesk gives us a single customer view and a single source of truth from a support and reporting point of view. This means less time taken to solve tickets, as we can see what they've already tried - and tie that in with previous issues they may have been experiencing.
My experience with zendesk has never been this amazing
What do you like best about the product?
I like how it operates and it's very user-friendly even newbies on our team can easily know how to properly use zendesk. It's also helping companies grow in many different ways.
What do you dislike about the product?
None so far, I don't see any issues with zendesk when I'm using it. I cannot pinpoint any issue or anything that can be worked on zendesk for now. We will leave another review incase we encounter any issues with it.
What problems is the product solving and how is that benefiting you?
It's solving all of our client's concern and it's benefiting our team because we can easily navigate zedesk and check all the possible resolution we can provide to our clients.
Highly Recommend
What do you like best about the product?
The platform is organized and provides excellent metric tracking. Easy to navigate and there are many articles to provide further assistance when necessary
What do you dislike about the product?
Some things have not been the most user friendly and take reaching out to support to figure out. However, help articles are very useful
What problems is the product solving and how is that benefiting you?
zendesk keeps tickets very organized and provides SLA's so that the team is on top of responding back to customers in a reasonable amount of time
Great help
What do you like best about the product?
The speediness of the service and how the agent was able to explain, show articles and verify if I had fixed the issue. I have never worked with any other company other than Zendesk
What do you dislike about the product?
That the articles weren't as helpful as they could have been, and it took to me having to just request a live agent to get my problem solved. Maybe revisiting the articles and adjusting different topics
What problems is the product solving and how is that benefiting you?
I didn't quite understand something I was doing, and by that it caused something else to happen. It benefits me because I'm able to get the help and the support i need to solve my problem
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