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The top-tier CRM
What do you like best about the product?
It's most helpful to have integrated support channels. I can help customers across chat, email, and phone without having to go digging for info on previous tickets or calls. They also have a very in-depth support guide so you can help yourself. If you do find yourself needing to speak with someone, the response is always prompt and thorough!
What do you dislike about the product?
It would be better if we needed fewer apps to integrate small details and instead had more built-in functionality. If you want to set up chat triggers to send proactive messages on your site, you can't do that without disrupting the mobile site completely - the overlay popup makes the site unuseable on mobile until the chat is engaged with or dismissed, which is a huge miss.
What problems is the product solving and how is that benefiting you?
It allows us to easily reach out to our customers across a variety of channels and makes it so our assistance is as seamless as possible. Having the ability to be proactive is always better than reactive.
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Zendesk
What do you like best about the product?
Being able to assist, communicate and provide a service to the customers. You will also see the priority tickets that need to be actioned first and help you to determine if the tickets are going to be breached.
What do you dislike about the product?
I don't currently see any downsides to using the Zendesk Support Suite. In fact, every feature operates perfectly. I also like that there is an option where you can see the guide and chat with the support if there is any problem.
What problems is the product solving and how is that benefiting you?
Zendesk assists us in automatically resolving tickets that don't require further action, saving us time since we monitor fewer tickets and have less pending requests in our buckets.
a very beautiful experience
What do you like best about the product?
its fluidity, its interface, the integration or the cloning of the latter into the application
What do you dislike about the product?
the observed bugs, too many triggers, non-assignment of ticket
What problems is the product solving and how is that benefiting you?
traceability with respect to the agents, followed in real time
My experience troubleshooting a Zendesk Talk issue with Zendesk Support
What do you like best about the product?
It's most helpful to have access to the support function within the system being used by the agent. This accessibility makes it easy to share details of the issue in the system while you're on the line with the support person.
What do you dislike about the product?
While the conclusion of the issue with the support agent was helpful, I was asked to contact the account Admin for further support. I may need some more information here, but it would've been good to know more about what to ask Admin.
What problems is the product solving and how is that benefiting you?
Resolving communication issues with customers via various channels helps to attend to more customers quickly, which in turn means more business for the company.
Preferred omnichannel customer experience toolof choice
What do you like best about the product?
- The versatility of it being a omnichannel tool for customer experience in facilitating every day support queries from clients.
- Very versatile in covering major support channels that follow the times and most business needs
- Very versatile in covering major support channels that follow the times and most business needs
What do you dislike about the product?
- Zendesk Talk call qualities
- Several important enhancements that are crucial and beneficial for businesses should be considered and implemented for several Zendesk tools.
- Response time of Zendesk's customer support
- Several important enhancements that are crucial and beneficial for businesses should be considered and implemented for several Zendesk tools.
- Response time of Zendesk's customer support
What problems is the product solving and how is that benefiting you?
- The need to toggle multiple support channel systems in fulfilling operational and business needs
- Increase in overall productivity of attending customer support queries from the need of multiple toggling and navigation of different channels at once
- Increase in overall productivity of attending customer support queries from the need of multiple toggling and navigation of different channels at once
Zendesk Review
What do you like best about the product?
Ease of use and tracking abilities.
Macros.
Macros.
What do you dislike about the product?
Some limited features.
Custom fields can't be used in some automations.
Custom fields can't be used in some automations.
What problems is the product solving and how is that benefiting you?
Upgrades such as Agent Workspace to make every aspect available in one area.
Zendesk Support
What do you like best about the product?
Zendesk is really easy to use. The system can be used immediately. The tickets are simple to connect. By just typing a keyword into the search bar, you can quickly get the information.
What do you dislike about the product?
Some buckets in Zendesk were not able to access. Maybe it is the platform's security feature that only the admin can access. Sometimes the playlist button is no working properly.
What problems is the product solving and how is that benefiting you?
Linking information to one another is very helpful. You can quickly investigate the missing information on this platform because it is already link to other applications.
User friendly
What do you like best about the product?
The Zendesk fields help me to determine the ticket details
What do you dislike about the product?
I am sure that I don't have dislikes using this platform
What problems is the product solving and how is that benefiting you?
The close per hour is because last time the Close per hour is encountering an error but Zendesk was fixed already.
Excellent platform, customer experience can be a bit lacking though sometimes
What do you like best about the product?
The platform is clean and easy to use. It's very rare to have outages, and generally a reliable platform. Great functionality and is overall a dream to use.
Compared to competitors, Zendesk is a much more mature platform that has been refined and carefully thought through. I did consider moving recently but quickly came back after trialling another platform.
Compared to competitors, Zendesk is a much more mature platform that has been refined and carefully thought through. I did consider moving recently but quickly came back after trialling another platform.
What do you dislike about the product?
Dealing with sales, especially when trying to downgrade. I had an absolute nightmare trying to downgrade my plan recently. I was literally begging to get help. The sales team don't want to hear from you unless you're looking to spend money.
It was resolved in the end, but it was a lot of work and stress to get a resolution. If it wasn't for that experience, I'd be giving the highest rating.
It was resolved in the end, but it was a lot of work and stress to get a resolution. If it wasn't for that experience, I'd be giving the highest rating.
What problems is the product solving and how is that benefiting you?
Using Zendesk allows us to centralise all our customer communications into one place for all our brands and communication channels. It helps the team collaborate and stay organised. It also allows for automation to speed up workflows, whilst maintaining some degree of personalisation. It is our single platform for talking with customers, other than the physical mail we get from time to time which, to be fair, gets digitised and put into Zendesk.
Zendesk Support Review
What do you like best about the product?
It comes with a different kind of features. Zendesk helps us to properly and efficiently work on the task assigned to us. By the use of this tool, our job is much more easier
What do you dislike about the product?
None so far, because of Zendesk storing all our needed data for us to be able to assist our client for their travel needs and request. This is very promising tool.
What problems is the product solving and how is that benefiting you?
It provides completed details for the contact reasons. This tool is very user-friendly tool which allows user to work faster, easier and much more effective. Very great help!
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