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The Drata platform is instrumental in our ability to maintain our security posture.
What do you like best about the product?
As we started our journey for SOC 2 and ISO certification, having policy templates at our fingertips expedited the process of compliance. In additional, the realtime monitoring of our posture and security controls is invaluable.
What do you dislike about the product?
There is nothing in Drata that would be considered disliked. Every feature, whether we leverage said feature or not, is or will be valuable at some point.
What problems is the product solving and how is that benefiting you?
Drata is part of 3 pillars that we leverage in security and compliance. Drata is the security automation platform, our partner Rhyemetic is our vCISO and other partner Insight Assurance is our auditor. Having all three of those componants allows us to convey our dedication to compliance to our existing and prospective customers.
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Easy to use product and great customer experience
What do you like best about the product?
Drata takes away the worry about making sure you have not forgotten any compliance task that needs to get done in your audit window. Additionall it has a great team of customer success people (ours was Elizabeth John) and if you ever have a specific question for an auditor, they have a team available that you can chat with at anytime to answer your questions quickly.
What do you dislike about the product?
It needs to have a way to automatically watermark reports in Trust Center for specific users.
What problems is the product solving and how is that benefiting you?
Ensuring we obtained and continue to maintain our SOC 2 Type II certification.
Great product and team = great overall experience
What do you like best about the product?
Drata takes the pain out of the compliance process by tapping into our existing systems and offering detailed insights into our compliance status. They have a wonderful customer success team that is both knowledgeable and helpful. Additionally, the support team available through the in-platform chat is extremely responsive and well-informed. As someone who had never managed a compliance project before, I was initially apprehensive. However, Drata's system and support has made the entire process seamless and worry-free.
What do you dislike about the product?
When starting my only worry was that the CS team were based in the US so not in my timezone. However, they have recentlt launched their UK team and I now have a UK-based CS manager 👍🏼
What problems is the product solving and how is that benefiting you?
The Drata platform benefits us by significantly reducing the time and effort required to achieve and maintain compliance. The knowledgeable and responsive customer success and support teams further enhance our experience, ensuring that any issues or questions are promptly addressed. For someone like me, who had no prior experience with compliance projects, Drata's user-friendly system and excellent support have made the process straightforward and stress-free.
Compliance Guidance Made Easy
What do you like best about the product?
Breaks down the monumental task of SOC 2 compliance into smaller, easily understood pieces. And for what you don't understand, there's a great CS team and a large amount of literature from Drata that explains things for you. Having monitoring support for popular 3rd party applications also makes implementation a breaze across your many platforms.
What do you dislike about the product?
Lack of audit trails in certain parts of the platform. An example being the Risk Assessment hub.
What problems is the product solving and how is that benefiting you?
Monitoring and preparation for a SOC 2 audit.
Drata for ISO 27001:2022
What do you like best about the product?
With Drata I was able to update our ISO 27001:2013 to 2022 in just a few months. The policy templates and the ability to import existing policies made this very efficient.
What do you dislike about the product?
Drata is still a new service. They have developed compliance automation and automated data ingestion for a large number of SaaS providers, but still have a long liist of providers to integrate.
What problems is the product solving and how is that benefiting you?
For SaaS native companies certified under ISO 27001 ad SOC2, Drata saves hundreds of hours preparing the Information Management systems. Creation and Editing of Policies are facilitated by the template documents provided. The service provides expert help from systems and compliance experts. Our success manager was exceptional. Elizabeth kept the goals for configuration organized for us like a project manager, she showed us tips and tricks withh the expertise of a systems admin, her recomendations and advice helped us to achive an ISO audit with No Major and No Minor findings meeting the new 2022 standard. The integration with our Auditors (A-Line) allowed Drata to host the audit and for the Auditors to use the Drata tools. This was a great time and cost savings.
Risk management, Vendor management, Asset management and Tust center services that allow us to share our public facing compliance documents with current and potential customers, are all integrated into Drata.
Our Mac fleet is monitored for compliance continuously. Configuration and patching tests run daily. Policy attestations are requested directly to the users when channges are made. Users know about the changes when they are completed and can read and attest directly from the service.
Risk management, Vendor management, Asset management and Tust center services that allow us to share our public facing compliance documents with current and potential customers, are all integrated into Drata.
Our Mac fleet is monitored for compliance continuously. Configuration and patching tests run daily. Policy attestations are requested directly to the users when channges are made. Users know about the changes when they are completed and can read and attest directly from the service.
We love Drata!
What do you like best about the product?
It seems dumb to say out loud, but it works as expected, every time, and I have the support I need to do what I need to do, when I need to do it. I don't think I've ever waited on help or an answer, and our entire team finds value in the tool each time we use it. You can't say that about much in the software world. We had an easy implementation, easy integration experience, and I love that the chatbot actually works in the after hours when I need to ask my obscure questions. Turns out they're really not all that out of the ordinary, because there's a ready made and easy to find answer no matter what time I want to ask the question.
What do you dislike about the product?
I'm a little sad my person moved onto another job (Claire), but we have a lovely new person and I know we're in good hands.
What problems is the product solving and how is that benefiting you?
Drata has made our lives much easier, and while we still haven't started having all of our users use it themselves, it does greatly simplify our lives in that the integrations have saved us a ton of time in evidence gathering, but also system monitoring and having to reconnect the integrations, which was happening a lot with Vanta. I can't count how many times the integrations broke and caused us to have to restart in the middle of an audit. Such a waste of time and effort (and patience).
Amazing Support and Relationship Management
What do you like best about the product?
Comprehensive: Risk register, vendor management, compliance frameworks, stellar support bot and human support, excellent customer success manager (Mike Mechling).
As we onboarded the team from drata were not just saying that they were committed to us, they were actually committed and made sure we onboarded with significant ease.
As we work with our audit team for SOC and ISO, we did encounter a few elements on the controls to help indicate if something or was not complete.vThese were UX elements and our customer success manager spent the time to document and ingrst that feedback.
We also integrated to our various systems for HR, IT and other systems without much difficulty.
As we onboarded the team from drata were not just saying that they were committed to us, they were actually committed and made sure we onboarded with significant ease.
As we work with our audit team for SOC and ISO, we did encounter a few elements on the controls to help indicate if something or was not complete.vThese were UX elements and our customer success manager spent the time to document and ingrst that feedback.
We also integrated to our various systems for HR, IT and other systems without much difficulty.
What do you dislike about the product?
Its a really good GRC platform. There is nothing to highlight as truly deficient.
What problems is the product solving and how is that benefiting you?
compliance management and reporting
Cashrewards feedback on DRATA and the support we receive
What do you like best about the product?
As a compliance automation platform it is a feature-rich business tool that provides a way to automate a variety of manual checkpoints. We are an ISO 27001 organisation and the ability to set up an environment that closely mirrors what we need is fantastic.
From a support persepctive Greta Wagner has exhibited an unshakable ability to suppoort and help us drive our use of DRATA by ensuring our requirements are being met for various areas of specific functionality. We have been able to get uplifted functionality for the rsik register and risk measurement process introducing both Inherent and Residual risk scoring and tracking, risk obver time and being able to allocate Risks by deparnent/function versus framework specific risk arrays.
Vendor management: while DATA is not a CLM platform it does have many aspects of a CLM solution. Vendor security questionnaires functionality was uplifted to suit our needs.
Open for suggestion and work with you to deliver. Listening, followup, and delivery. Vital to our success.
From a support persepctive Greta Wagner has exhibited an unshakable ability to suppoort and help us drive our use of DRATA by ensuring our requirements are being met for various areas of specific functionality. We have been able to get uplifted functionality for the rsik register and risk measurement process introducing both Inherent and Residual risk scoring and tracking, risk obver time and being able to allocate Risks by deparnent/function versus framework specific risk arrays.
Vendor management: while DATA is not a CLM platform it does have many aspects of a CLM solution. Vendor security questionnaires functionality was uplifted to suit our needs.
Open for suggestion and work with you to deliver. Listening, followup, and delivery. Vital to our success.
What do you dislike about the product?
Dislike is too strong: I would love to see DRATA expand and establish a footprint in Australia. From here you could then focus on our surrounding countries such as New Zealand and Asia, (Malaysia, Indonesia, Thailand, Singapore, Philippines, etc).
Australia is a mature market and would be an ideal place to set up an AP presence.
Australia is a mature market and would be an ideal place to set up an AP presence.
What problems is the product solving and how is that benefiting you?
Currently we are working to get the platform fully implemented. Once complete we can start better understanding the inherent benefits.
Great product, and even greater customer support
What do you like best about the product?
Drata has helped streamline audits, keep us compliant through out the year by monitoring key controls, which saves me time from performing a number of internal audits so I can focus on other projects.
What do you dislike about the product?
I wish Drata had the ability to integrate with JIRA or other ticketing systems.
What problems is the product solving and how is that benefiting you?
Continous control monitoring helps ensure that we are meeting our compliance obligations on an ongoing basis.
Great product with great support
What do you like best about the product?
We are new to compliance documentation and this product makes the project seemless, keeping everything in one place. The ease of use and customer support allowed us to implement quickly and efficiently. Our implementation specialist is always available and very knowledgable.
What do you dislike about the product?
i am currently still learning everything about the product, but one thing i dislike is that some features are additional costs
What problems is the product solving and how is that benefiting you?
We have to provide our customers with documentation of compliance requirements. This product keeps all our documentation and evidence in one place as well as giving us a quick glance at any non-conformaties we need to fix. Drata allows us to keep up with our daily tasks as it provides our customers access so we dont have to take time to answer surveys and provide information to satisfy each client individually.
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