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Suuportive and cooperative team
What do you like best about the product?
Althought the support team member, Pablo, worked on a different time zone he did his best to keep up with the issues I was facing and also assisting me on the things which even he was not aware about by researching which was quite helpful.
What do you dislike about the product?
Some of the test were irrelevant and were failing even though the required procedures were implemented.
What problems is the product solving and how is that benefiting you?
its giving us the certification pathway and validation for our product that its safe to use.
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The new updates have been bit rickety but otherwise experience with Drata is good
What do you like best about the product?
Ease of use is the best part about drata
What do you dislike about the product?
At times the customer service has been bit slow but not to the point of concern in my view
What problems is the product solving and how is that benefiting you?
We are using drata to support SOC 2 certification
100% Drata support satisfaction
What do you like best about the product?
Ease of use, Ease of implementation, Customer Support, Ease of Integration
What do you dislike about the product?
Connecting via custom API, Policy center glitches
What problems is the product solving and how is that benefiting you?
Automated compliance journeys
Strong option for GRC tool
What do you like best about the product?
Integrations with various tools;
Monitoring tab for continuous control monitoring;
Consolidated view of all applicable frameworks, with mapping to each
Monitoring tab for continuous control monitoring;
Consolidated view of all applicable frameworks, with mapping to each
What do you dislike about the product?
Integrations/monitoring tests often fail due to back-end issues; some widely used tools do not have supported integrations.
What problems is the product solving and how is that benefiting you?
Consolidating all findings or incomplete controls have proven useful to gauge status of complaince readiness
Excellent tool to control our security and compliance across our organization.
What do you like best about the product?
Easy to use dashboard and process for our associates
What do you dislike about the product?
No major dislikes. Very much sastisfied with the appplication
What problems is the product solving and how is that benefiting you?
Drata is solving our overall compliance requirement throughout the organization. Operating in over 45 c ountries it ensure a simple consistent approach.
Qaulity support and follow up.
What do you like best about the product?
The application is straight forward, and faily simple to use. The online support is good and I have always had my issue resolved in short order. So far no complaints with support.
What do you dislike about the product?
In general I dont have any real dislikes, If could identify anything it would be cleare simpler access and configuration information for connections. I have found that from time tio time I have had to hunt around a bit. As an administrator I rarley have to fix things with Drata system.
What problems is the product solving and how is that benefiting you?
Ensuring we are ISO compliant
I was locked out of the system. Dante had me back in business very quickly.
What do you like best about the product?
It allows us to see our current status at a glance
What do you dislike about the product?
I didn't find it intuitive to use at first
What problems is the product solving and how is that benefiting you?
We are seeking our SOC2 certification.
Seamless SOC 2 Compliance with Exceptional Support from Elizabeth John!
What do you like best about the product?
We had an awesome experience working with Drata, especially with Elizabeth John, who was incredibly helpful throughout the process. She made setting up everything for our SOC 2 Type 1 and 2 so much easier, guiding us every step of the way and always being available to answer questions. Elizabeth was extremely prompt, responding quickly whenever we needed support, which made the entire process feel smooth and efficient. The platform itself is intuitive and streamlined, taking a lot of the stress out of compliance. Highly recommend Drata if you’re looking for a straightforward compliance journey — and if you get the chance to work with Elizabeth, you’re in great hands!
What do you dislike about the product?
The only downside we’ve encountered is the lack of integration with Oracle Cloud Infrastructure (OCI), which would make the platform even more versatile for our needs.
What problems is the product solving and how is that benefiting you?
Obtaining SOC 2 Type 1 and 2
Drata fits big organization as well as small, putting GRC and automation at the center with ease
What do you like best about the product?
Clear and well designed GUI, dashboards, and sections. Very clear to understand where everything is. New features such as questionnaires section, Trust Center, UAR connections, integrations. Automation of tests. Acqusition of SafeBase. Customer Success and Support are excellent. Budget, in comparison to other platforms. Vendor assessment.
What do you dislike about the product?
Custom tailoring per client, feature requests(roadmap)can sometimes be too generic or basic. Vendor assessment work can be tedious.
What problems is the product solving and how is that benefiting you?
Drata assists greatly in maintinaing our certifications(SOC,ISO, GDPR, etc'). GRC platforms automates evidence collection, monitorign and UAR in addition to vendor assessments, questionnaires answered in audits, etc.
Reliable and Safe
What do you like best about the product?
I apprecaite that everything is consolidated into one place. It makes it easy for our security team to keep everyone in compliance. Easy to enroll new employees in and upkeep.
What do you dislike about the product?
I haven't run into any major issues thus far. Although the audit process seems intense, the extra guidance has been helpful.
What problems is the product solving and how is that benefiting you?
Primarily Drata has streamlined all policies related to security and compliance.
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