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Seamless Compliance Management with Exceptional Support
What do you like best about the product?
We’ve been impressed by how intuitive and user-friendly Drata’s platform is. The onboarding process has been a breeze, and the step-by-step guidance helped us quickly set up compliance controls without feeling overwhelmed. The integrations with our existing tools (like AWS, Google Workspace, and Slack) were straightforward, and being able to continuously monitor our compliance status in real time has made our lives much easier.
Another standout has been their customer support. We recently set up a custom domain for our Public Trust page, and Drata’s team (specifically Christobal) was very responsive and knowledgeable, helping us troubleshoot DNS records in real time. Their attention to detail and willingness to go the extra mile made the entire process stress-free.
Another standout has been their customer support. We recently set up a custom domain for our Public Trust page, and Drata’s team (specifically Christobal) was very responsive and knowledgeable, helping us troubleshoot DNS records in real time. Their attention to detail and willingness to go the extra mile made the entire process stress-free.
What do you dislike about the product?
While Drata’s feature set is robust, there is a slight learning curve when it comes to fully leveraging all of its advanced features. Also, one specific area for improvement is the Trust Center requests workflow. We’d love to see tighter integration with tools like Slack—for instance, automatic notifications or messaging capabilities for incoming Trust Center requests so our team can respond quickly without leaving our primary communication tool.
What problems is the product solving and how is that benefiting you?
Drata is helping us centralize and streamline our compliance processes across multiple frameworks—including CCPA, GDPR, and SOC 2—so we no longer have to juggle multiple, disjointed tools or spreadsheets. By automating evidence collection and providing real-time monitoring of our controls, Drata saves us significant time and resources while ensuring we remain audit-ready. This unified approach not only reduces our operational overhead but also boosts trust with customers who need transparency into our compliance posture.
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MFA issue
What do you like best about the product?
The team and the through SOPs! Zack and Dante, where instramental in solving this problem and they were super through.
What do you dislike about the product?
Had to wait a bit during shift changes but not a big deal
What problems is the product solving and how is that benefiting you?
Automating our compliance audits, and our security audits
A complete product offering more tools and features tailored for a GRC program.
What do you like best about the product?
Customer support and seamless integration across all app components, offering plenty of useful features for us.
What do you dislike about the product?
The UI isn’t intuitive and needs updates to make it more engaging.
What problems is the product solving and how is that benefiting you?
GRC, SOC 2, Vendor Managaement, Risk Management and more
Accelerator for our re-certification of ISO 27001:2022
What do you like best about the product?
- Built-in frameworks, controls and monitors
- Excellent risk management
- Great support
- Excellent risk management
- Great support
What do you dislike about the product?
- Connectors should be more configurable
What problems is the product solving and how is that benefiting you?
Continuous Compliance in a modern and automated way
Beautifully simple and effective for reporting.
What do you like best about the product?
The ease of find the information I need that the agent gathers. Drata made very donting task of a SOC2 audit and made gathering and reporting on each of the measures extremely managebale.
What do you dislike about the product?
Some of the documentation could be clearer when explain or breakdown what is needed to meet the requirements.
What problems is the product solving and how is that benefiting you?
Reporting. Drata helps to gather device information, make sure usrs are accepting policies, helps to audit internal devices and make sure usrs are accurately assigned and addressed.
Excellent support
What do you like best about the product?
We are still in our starting journey with Drata, so don't have much in terms of the platform however the support are alway there to help and sort issues in a timely manner
What do you dislike about the product?
so far the controls and connections are not obvious what they do or what they are for
What problems is the product solving and how is that benefiting you?
Automating evidance gathering hopefully saving users time
Drata is the way to go!
What do you like best about the product?
The Drata platform is very user friendly and provides great support and help articles for users to navigate and understand the compliance requirements. The Drata team is also extremely helpful, responsive, and approachable any time they are needed.
What do you dislike about the product?
I would like to see a feature that requires manual user updates (i.e. marking items ready for audit) as opposed to automatically checking off as green since this could lead to confusion.
What problems is the product solving and how is that benefiting you?
Drata improves the efficiency (time and effort) in maintaining security compliance. The frequent reminders of overdue, quarterly/annual tasks, and overall status dashboard provide great value to users who do not have the time or headcount to manually keep track of these. On the auditor side, it helps with being able to quickly identify which big ticket items are missing and provide some guidance to the user on how to best address those items.
Had an issue accessing a framework
What do you like best about the product?
Drata's customer service chat services (featuring Rachel) was able to solve my issue immediately.
What do you dislike about the product?
The Help & Feedback pops up behind the chatbox window, making it hard to interact with during chat.
What problems is the product solving and how is that benefiting you?
Drata listed out clearly all the necessary objectives needed to satisfy compliance certifications.
Help is always there!
What do you like best about the product?
I love that I have access to already built automation, controls and policies that I can tweek for my business!
What do you dislike about the product?
I wish someone could do it for me instead, like a managed service.
What problems is the product solving and how is that benefiting you?
Our customers require SOC 2 reporting on our system. Although we are secure, and adhere to security standards, having the SOC 2 stamp is the only requirement.
Great product, Even Better Team
What do you like best about the product?
The automation, so nice to be able to keep track of all evidence within one platform and be able to assign owners, set expiration dates and integrate with a multitude of our internal tools. The support staff is even better, always willing to answer questions and answering back within 4 hours.
What do you dislike about the product?
I wish it had more customization with the monitors it does have as not all organizations have the same configurations and it would be easier to create the connections yourself with the tools within our cloud based host.
What problems is the product solving and how is that benefiting you?
Drata streamlines our compliance process by automating the collection and organization of evidence required for SOC 2 Type II and HIPAA audits, saving us significant time and resources.
It enhances our ability to monitor and maintain continuous compliance, reducing the risk of errors or missed requirements.
With Drata, we have improved transparency and efficiency in demonstrating compliance to auditors and stakeholders, enabling us to focus on core business operations.
It enhances our ability to monitor and maintain continuous compliance, reducing the risk of errors or missed requirements.
With Drata, we have improved transparency and efficiency in demonstrating compliance to auditors and stakeholders, enabling us to focus on core business operations.
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